Pets Best | Pet Insurance Review

We always send in the vet's info on our Riley so that you have a record of his check ups and any procedures that were done. We're very happy with you :-)

Pets Best was excellent. We had the unfortunate situation of taking our very ill cat to the vet and he had to be hospitalized. Thanks to goodness we had pet insurance. We highly recommend them.

Pets Best was originally recommended to me by a medical doctor who knew someone knowledgeable about the insurance business. Within a very short time of getting the coverage, my one year old rescued dog developed a severe tailbone infection and had to have it removed which was a very expensive operation. Pets Best never gave me any problems about it or the other two surgeries that were done a few years later for torn ACLs and throughout each claim the reps I talked to showed only concern for my dog's well being. Sure the rates have gone up over the years along with the high cost of living but when it strained my budget they worked with me to tailor the coverage down to something more affordable. I believe that if I stopped to do the math that I would still come out ahead and I'm not so sure that my now elderly dog would still be alive. I highly recommend Pets Best and have done so for years.

Classified my claim as a preexisting condition. This was the first time my dog been seen by a vet other than for shots, so it doesn't fall into the legal definion of pre-existing condition since it was not diagnosed or treated prior. After appealing twice I get the same answer that it is pre-existing. I'd rather save my money for the $8K surgery I will now have to pay for rather than sue them.

Very disappointed. At first our claims were filed very quickly. After the company was bought out we noticed the process time to complete and actually receive reimbursement was more then five days. Moving forward this has caused us to re-evaluate Pets Best.