Pets Best | Pet Insurance Review

We could not be happier with our experiences with Pets Best,since we decided 2 years ago,to finally obtain Insurance for our then new rescue cat! We have the Wellness Plan as well as the Illness and Accident policy,and with the quick response time for reimbursements,we do not need to be concerned about the initial payment to our Vet! Pets Best makes the entire process so easy and convenient,that all we do is await their e-mail letting us know they have received and processed the claim sent to them by our Vet,as well as alerting us that the reimbursement was sent to our account! The phone reps are also very helpful and caring, and concerned with any questions you may have for them.We highly recommend PetsBest,and we are glad we did our research and chose them to be our partners for our Maggie’s health needs!

I uploaded my first claim for one of my 2 dogs after joining the Pets Best insurance. It was one week ago and I have not received any emails acknowledging a receipt of my claim. I had a different pet insurance for my dogs and the company always sent me an acknowledgment for my claim by email. I am disappointed with Pets Best so far.

I was a little confused about how to claim the tooth extractions, then you said my vet wasn't responding to your requests for more info. My vet said they had faxed the requested reports and faxed them again which you then processed. Not sure what happened, but I am happy that the majority of the claim was covered.

The claims process couldn't be easier. My claim was taking longer than usual to process and I appreciate the email notifying me that is was being handled. Once it was complete, I received payment promptly

Sammy is a great dog but he is having allergy issues and vet is treating until he is 2 yrs old and can then be tested. I am thankful for Best being a good support to us and reducing the stress and worry of how do we pay for our Sammy's care.