Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,821

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: James

Crooks

Classified my claim as a preexisting condition. This was the first time my dog been seen by a vet other than for shots, so it doesn't fall into the legal definion of pre-existing condition since it was not diagnosed or treated prior. After appealing twice I get the same answer that it is pre-existing. I'd rather save my money for the $8K surgery I will now have to pay for rather than sue them.
1

out of 5

POSTED: | BY: Georgette

Very Disappointed

Very disappointed. At first our claims were filed very quickly. After the company was bought out we noticed the process time to complete and actually receive reimbursement was more then five days. Moving forward this has caused us to re-evaluate Pets Best.
4

out of 5

POSTED: | BY: Margaret Guzman

Slow feedback

Although the service seems very complete and thorough, filing a claim is a bit complicated and slow.
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5

out of 5

POSTED: | BY: Joanne H

Keep up the great work

As my cat aged he did have some medical problems and pets best reimbursed me quickly! When I needed to talk to a representative either by phone or email, they were so easy to contact . Each person was so kind and friendly! I'm am so grateful for your insurance! You made a difficult situation easier do to the fact that I didn't have to worry about the cost end of it. I do tell everyone how great your company is! Please keep up the great work! Thank you, Joanne Helmuth
5

out of 5

POSTED: | BY: Kalea A

Awesome experience

Our dog went to the vet because we saw two teeth that were crooked that weren't like that previously and they suggested doing a cleaning, he needed it anyway and this way they could also do an X-ray on the teeth to make sure they didn't need to be pulled. I realized I didn't have the higher wellness plan and called about 5 days before the procedure and upgraded the wellness plan. Once the procedure was finished I submitted the claim and within maybe 10 days it was reimbursed to us. My experience with the customer service representative on the phone was super knowledgeable and very helpful. It was an awesome overall experience.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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