Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,927

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Eileen P

Best Insurance

I tried to insure my rescue doodle with the insurance company I had for my other dog. This company wanted all sorts of documentation that I couldn't provide because the dog is a rescue. Pets Best was very easy for me to enroll my dog and the few claims I've submitted have been handled much faster than the competition.
5

out of 5

POSTED: | BY: Melody D

Best Pet Insurance ever!!

I'm very happy with Pets Best. My other dog has Embrace, and I find Pets Best way easier.
5

out of 5

POSTED: | BY: Ann K

Pets best is consistently fair

I have used Pets best insurance for our cats for more than 12 years and we have had a lot of claims during that time. I have found Pets best to be consistently fair and have never had any problems with them denying a claim that I felt should be covered. Actually, it's been just the opposite because sometimes I am surprised that a service qualifies for coverage under my policy such as tooth extractions. Their phone vet consult has helped solve my pets' health problems several times. I feel lucky to have connected with a vet on their help line who has more than 30 years of clinical practice experience. In addition, filing a claim could not be easier. I am completely satisfied with my Pets best coverage and often recommend them to others.
5

out of 5

POSTED: | BY: David B

Fast

I recently joined Pets Best for our new puppy. We took him in for his 12 week checkup and necessary vaccines. The veteran handled the paperwork and within a very short time a reimbursement check arrived. The positive reviews that brought me to Pets Smart were true. Very happy customer.
4

out of 5

POSTED: | BY: Matthew

Good service

Good service, easy to use.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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