Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,839

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Deborah stedt

Peace of mind coverage.

Weve just signed up our 4th pet. Claim process very easy., with follow ups a priority. Service rep's very sensitive and caring. Pets Best is hassle free peace of mind coverage.
2

out of 5

POSTED: | BY: Carolyn Spaggiari

For the past 7 year I have been happy…

For the past 7 year I have been happy but the last few months that has changed. I took my pet in for a problem in her mouth and the vet couldn't make an exact diagnosis. There were several things it could be including a foxtail stuck in the back of her tounge. Pets Best determined it was periodontal dieses and wouldn't pay the claim. I took her in for an ear infection and my claim Sat on a desk for13 days before anyone even looked at it. It was determined the vet needed to be called and put in another pile. The only problem was that he could not see the tax on the invoice so the amt charged and the amt paid didn't match. I emaiied then called to see what the hold up was (15) days now. If I had been told at that time about the discrepancy I could have emailed the invoice again and solved the problem. I sent in the claim Aug 28 it is now Sept 15 and I still haven't been reimbursed. Not Happy!!!!!
5

out of 5

POSTED: | BY: Scott Lashlee

Routine wellness claim.

Always pleased with claim process. Thanks for a very pleasant experience. ☺
5

out of 5

POSTED: | BY: Anne Marshall

Best Pet Insurance Around

I have been a customer of Pets Best Insurance for more than 10 years. The ease of filing a claim and response time is wonderful, and the fact that it can be done online is the frosting on the cake! I highly recommend this company to anyone who is thinking about pet insurance. They are so helpful if you need to call and ask a question.
2

out of 5

POSTED: | BY: Alexus

Don't waste your money!

they barely cover anything. There always a catch for everything. They do their best not to rein-burst you. you end up paying more for everything. I basically wasted 1,000$ on my dog and only got 200$ back has my reinburstment. I pay 70$ a month and have a deductible of 500$. I would've thought I wouldve gotten more money back? don't wasn't your money with these people.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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