Pets Best | Pet Insurance Review

I used Pets Best in the past for another dog. Back then, it was a fraction of what I'm paying now (less than 25% of what I'm paying for a young Labrador. This was a senior great Dane who should have been much more expensive). Maybe, the more something costs, the more you expect out of the service. My two most recent claims were my first with this young dog and I knew that they would go toward the deductible. What I didn't know (and what the company did not do in the past) was take a "co-insurance" out of my deductible. In other words, instead of, for example, putting my $100 vet bill toward my $500 deductible, they only put $80, since I selected an 80/20 plan. I've never in my life seen this done before. So, my $500 deductible is really a $600 deductible. It's dishonest, and I have no idea if this is even legal. We have my other dog on Hartsville. I may switch.

Pets Best is the Best.

I signed up for Pets Best because of the reviews on this site. After two months with a puppy I realized those reviews are fake. You don't have to prove you're a customer to leave them. Bottom line... Pets Best has managed to back out of paying for damn near everything I signed up for. I even upgraded for extra coverage... which basically amounts to over $60/month. They've dodged everything but a couple immunizations and a very cheap eye ointment (I think, but its hard to tell.) Sure its real easy to submit the claim, but its real hard to get paid. If you wait in a chat room to talk to someone, expect about a half hour wait. If you call, you'll get someone who sounds really caring that has zero power to help you. I'm embarrased to say that I now feel like Pets Best treats me like an opposing attorney and quite frankly, that's not what I pay for.

Although it took a little bit to cover my first claims, as they had to gather all the records for my new puppy, they ended up covering my claims. Waiting for the check currently.

Reasonably priced and so easy to submit claims and contact support. 10/10 recommend!