Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 13,042

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Lisa Cavalli

Easy claim processing

Since I am low-tech, I sent my claim by snail mail; but PetsBest processed it quickly and notified me of the outcome via my email. I am pleased with my choice of PetsBest pet insurance for my sweet Daisy.
5

out of 5

POSTED: | BY: Luanne W

Grateful

Not recently but over a year ago my St Bernard was diagnosed with bone cancer. I decided to do treatment and once my deductible was met Pets Best reimbursed me 80% of all my dogs treatment. They sent the money very quickly and it allowed me to spend what was needed for treatment. I am so grateful for that. I had my sweet boy for an extra six months , and pets best also reimbursed me 80% on the euthanasia and his cremation. It was heartbreaking to lose him but I am eternally grateful for the extra 6 months I had.
4

out of 5

POSTED: | BY: Ruth O

Reimbursement slowing

The time it takes to be reimbursed for a claim has literally doubled since we first signed up 3 years ago. This is disappointing, and an inconvenience. Hopefully there are plans to improve service levels.
5

out of 5

POSTED: | BY: Ashley G

Easy claim process

Super simple and straightforward claim process through app. Makes it quick and painless!
5

out of 5

POSTED: | BY: Elizabeth C

Claims process was easy

I mailed my vet receipts to Pets Best and they processed the claim quickly. I feel confident that this pet insurance choice is the "Best" for my "Pet".
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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