Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,834

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Leeanne W

Pets Best is the best.

We have been with Pets Best for years and I do not have any complaints. They have always been fair with us and helped us through bad times like we are going through now. Thank you Pets Best.
5

out of 5

POSTED: | BY: Vincent O

Always professional

Always professional. Sometimes seems timing for processing seems excessive, understand when times are busy
4

out of 5

POSTED: | BY: James R

EOB easy to read

Oliver, our 4 month old Yorkie, went two days without a BM, was not eating and vomiting. Vet x-rayed Oliver and verified that there was no permanent blockage, did a through check-up and provided prescription meds to get him back to normal. Since this unplanned visit was close to the time of initiating Pets Best Pet Health Insurance, this was our first claim submitted. We were notified when the claim was received and along the way when there was a delay in providing a refund. All-in-all it took about a month to be reimbursed but when the E.O.B. was delivered, it was thorough and easy to follow.
5

out of 5

POSTED: | BY: Shara B

App easy

The Pets Best app made uploading and filing the claim incredibly easy and very quick!
5

out of 5

POSTED: | BY: Amanda S

No hassle claims process

Pet's Best, hands down, has the best overall coverage for my pets, and the easiest claim process I have ever dealt with! I will recommend PB to anyone looking to have insurance coverage on their babies. Thank you PB for a job well done!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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