Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 13,042

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Laurie M

Great insurance. Fantastic customer service

My claim was initially mis-categorized. When I called regarding the delay, the rep. was super friendly and very helpful. She said she was going to pass it on to the supervisor and by the next morning, my claim was processed and I received the check less than a week later. I have filed claims before and since and have always been notified by email regarding the status and paid in a reasonable time frame. I just put my 2nd dog on the insurance as well!! I am more than pleased with this company and the service they provide.
5

out of 5

POSTED: | BY: Lee Ann

Great pet insurance

I have 3 dogs insured with Pets Best. I was hoping to not need to use the insurance but one of my dogs has started having problems. I have been very pleased with this insurance so far. They have paid 90% after I met my deductible. It has made it easier to deal with my sweet dog's problems.
5

out of 5

POSTED: | BY: Steve &

Spot the Wonder Dog

Over the last year, our lab mix Spot has developed lymphoma and also a cranial cruciate injury. Throughout this whole process Pets Best has efficiently handled all of our claims. We have been able to provide the best care for him - care that we could not have afforded without our Pets Best policy.
5

out of 5

POSTED: | BY: Elizabeth B

Pets Best has been there to help

Our dog has had glaucoma and eye surgeries to help make his life better. Pets Best has been there helping the whole way, reimbursing for expenses we would have paid out of pocket without their help.
5

out of 5

POSTED: | BY: Bob Zavasnik

They are there to help reduce the cost…

They are there to help reduce the cost of veterinarian expenses as well as prescription drugs. Always a plus when the expenses become expensive.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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