Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,821

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Rebollar Drea

DO NOT WASTE YOUR MONEY HERE

DO NOT WASTE YOUR MONEY HERE...I believe I've had Pets Best since July of this year. Each time they take longer and longer to process the claims. I submitted one claim on Sep 9th and it is now Oct 4th. I've yet to receive any money back and I don't know if they'll even end up covering anything (his last set of vaccinations including rabies shot) because for his 2nd set of shots they said we were at our limit. NOT ONLY have they not fully processed my claim but this very morning they charge me for their monthly payment (close to $100) rolling my eyes so hard.
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5

out of 5

POSTED: | BY: Kelsey

Very long claim process time

Prices go up yearly. Claim process takes week, so even though they say they will pay the vet directly no vet will wait weeks for payment so you have to pay up front. Then they mailed the reimbursement check to the hospital even though I filled out all of my bank account information through the app for reimbursement.
3

out of 5

POSTED: | BY: Patricia Starr

I submitted my very first claim on sept…

I submitted my very first claim on sept 18,2019. Today is October 4th, 2019. Been reading so many bad reviews I thought I’d check my claim and to my surprise 16 days later it just says received. It’s probably sitting on someone’s desk. I paid my policy in full for the entire year. I’m thinking of cancelling and getting a reimbursement if they even do that.
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5

out of 5

POSTED: | BY: Randy S

Claim paid

Very simple claims submission process compared to another insurance I had on trial basis. Quick response and good communication through the process.
4

out of 5

POSTED: | BY: Robyn B

Thank you

I'm hoping claims other than wellness go well. I have heard that they can be denied often. But, so far with wellness claims it has been awesome! Thank you!!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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