5
out of 5
POSTED: | BY: Katie Y
Love Pets Best!
Love Pets Best!
Read more on Trustpilot
4.3
out of 5
Number of reviews 12,839
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5
out of 5
POSTED: | BY: Carrolyn M
Best decision
Muffin is my 13 1/2 yr old Maltese. He started having shortness of breath and coughing. I took him to the Santa Cruz Vet Hospital. They immediately put him in to an oxygen chamber. Dr. Burtch is the doctor I have used for at least the past four years. She is amazing. I honestly thought that I would be saying goodbye to my little buddy. Burtch put him on a regimen of medication and they winged him off the oxygen and I was able to take him home at the end of two days. I would visit him in the oxygen chamber but he could not stay out more than a minute and he would get so excited to see me which caused shortness of breath. He had congestive heart failure but he is home now and everyday is a gift. I submitted all my receipts and evaluations which were substantial and Pets Best paid minus my deductible and my 20%. If we did not have the insurance we would have no choice but to put him down or be in major debt. The best decision that we made was to have insurance for our beloved pets.
4
out of 5
POSTED: | BY: Chris P
Claims were fast
The whole claims process were fast including the refund.
3
out of 5
POSTED: | BY: Anna B
Overall satisfied
Overall pretty satisfied. However, did not feel like it was obvious enough prior to processing what the maximum annual payments for what wellness procedures would be.
5
out of 5
POSTED: | BY: Donald Weekley
Knowledgeable and courteous
Knowledgeable and courteous. Prompt payment on claims. E-mail updates to track where the claim process is during the review process. This is the first pet I have ever insured, one of the best decisions I have made in years.
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method.
Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.