Pets Best | Pet Insurance Review

Muffin is my 13 1/2 yr old Maltese. He started having shortness of breath and coughing. I took him to the Santa Cruz Vet Hospital. They immediately put him in to an oxygen chamber. Dr. Burtch is the doctor I have used for at least the past four years. She is amazing. I honestly thought that I would be saying goodbye to my little buddy. Burtch put him on a regimen of medication and they winged him off the oxygen and I was able to take him home at the end of two days. I would visit him in the oxygen chamber but he could not stay out more than a minute and he would get so excited to see me which caused shortness of breath. He had congestive heart failure but he is home now and everyday is a gift. I submitted all my receipts and evaluations which were substantial and Pets Best paid minus my deductible and my 20%. If we did not have the insurance we would have no choice but to put him down or be in major debt. The best decision that we made was to have insurance for our beloved pets.

The whole claims process were fast including the refund.

Overall pretty satisfied. However, did not feel like it was obvious enough prior to processing what the maximum annual payments for what wellness procedures would be.

Knowledgeable and courteous. Prompt payment on claims. E-mail updates to track where the claim process is during the review process. This is the first pet I have ever insured, one of the best decisions I have made in years.

I tried to insure my rescue doodle with the insurance company I had for my other dog. This company wanted all sorts of documentation that I couldn't provide because the dog is a rescue. Pets Best was very easy for me to enroll my dog and the few claims I've submitted have been handled much faster than the competition.