5
out of 5
POSTED: | BY: Suzanne M
Reimbursed promptly
Pets Best has ALWAYS reimbursed me promptly.
4.3
out of 5
Number of reviews 12,821
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5
out of 5
POSTED: | BY: David B
Fast
I recently joined Pets Best for our new puppy. We took him in for his 12 week checkup and necessary vaccines. The veteran handled the paperwork and within a very short time a reimbursement check arrived. The positive reviews that brought me to Pets Smart were true. Very happy customer.
4
out of 5
POSTED: | BY: Matthew
Good service
Good service, easy to use.
5
out of 5
POSTED: | BY: Nelda W
Older Claim paid no issue
Thank you so much for understanding my grief and delay in filing my Pom's last vet bill. It was over a year old and you paid it with no issues. Thrilled with this wonderful company.
1
out of 5
POSTED: | BY: Sierra Franks
Claims process is horrible
I hope to be able to update this, but as of now it is a 1. I submitted my first claim ever on September 16 after my dog experienced an emergency when his stomach twisted and his spleen also got tangled (GVS). It required immediate emergency surgery on a Saturday night otherwise he would have died within an hour. He had to have his spleen removed and his stomach tacked to his body cavity (gastroplexy) and then spent 3 days at the vet. It is now October 4 and I have not received any updates or reimbursement. I have talked to customer service 2x and they said since it is my first claim it can take up to 40 days to process? I do not understand why this is the case since this was truly an emergency situation. The vet bill was over $2700. I expect my 90% reimbursement after my deductible. I have provided all documentation from the emergency vet.
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method.
Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.