Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,368

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Tracey K

Overall, very satisfied

Very easy process to file the claim. Overall, very satisfied. Thank you! This was my first experience with Pet Insurance! This is our only child, we wanted to make sure we could afford healthcare for him if he needed it!
5

out of 5

POSTED: | BY: Brittnee Reams

So far so good!!

I have only had petsbest since February but so far my experience has been good. The price is great and the wellness package is worth it (I have medium-large dogs and their regular flea medicine is expensive). I did my first reimbursement a couple months ago, and even thought it didn't take that long for it to be approved, the customer service was great in that they would send me emails letting me know that my request had been received and they were working on it as soon as possible.
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5

out of 5

POSTED: | BY: Catherine Bow

I have had pets best for 6 years and…

I have had pets best for 6 years and beyond satisfied with the company
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4

out of 5

POSTED: | BY: Jeffrey Kreider

Good customer service

Good customer service. Sometimes takes a while to get back to you, but overall happy with experience working with them so far.
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5

out of 5

POSTED: | BY: Erica L

Keeps you in the loop

I liked that you sent out an update email informing why the processing was taking long. It's nice to be kept in the loop. Thank you!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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