Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,839

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: David L

A policy that does what it says !!

We have a 11lb. Chihuahua that jumped from my van window while I was thankfully parked and also had previously purchased a Pets Best policy. She wanted to be with me so she didn't think anything about an obstacle standing in her way. The 1st day we saw no ramifications but the 2nd day she was "Stove up". So we searched until we found a great DVM Stephanie Simonson that also does chiropractic work on large and small animals. She has really helped our little 3yr old "Fur Baby". It has been a tremendous blessing having this insurance and I would HIGHLY recommend it to anyone that has a pet and doesn't want to pay the full bill that the vet gives you !!
5

out of 5

POSTED: | BY: Lisa L

Easy and fast

The process was easy, emails for prompt and clear to understand, refund took only about 1 week. Excellent service and medical coverage for our dog.
5

out of 5

POSTED: | BY: Rosanna F

Easy process. Quick refund.

Glad I went with Pets Best! Once the process is easy & the money gets direct deposited into my account within a week. Definitely recommend
5

out of 5

POSTED: | BY: Elizabeth C

Very clear

Purchasing Pets Best insurance for Olivia was the right decision. I appreciate the coverage for her and the peace of mind it provides. The price is reasonable, the processes are very simple to submit claims and all the information is very clearly provided.
1

out of 5

POSTED: | BY: Karen Crum

Absolutely the WORST service I have…

Absolutely the WORST service I have ever received since starting with your company. Normally processed within 5-7 days this time submitted September 16 and not processed until Oct 9 with no emails explaining what was taking so long. I chatted online with Customer Service who said being processed! Unhappy for the price I pay you each month and especially after you DOUBLED the premium after my dog was sick.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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