Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,990

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
4

out of 5

POSTED: | BY: Kay and Scott

After having 5 dogs without pet…

After having 5 dogs without pet insurance we decided, upon getting our 6th puppy, to get pet insurance. I'm still not quite sure why we did this time around because all our other dogs were pretty healthy. However. Am I glad we got the insurance this time around! Our new puppy has been into everything....like a Hoover on steroids and unfortunately, has needed medical care on multiple occaisions to get her well. ( This has included both regular vet visits and a visit to the emergency hospital. ) Pets best has been great. The reason I gave 4 stars instead of 5 was because it took about 2 months to hear back about our initial claims. After that our claims were processed fairly and quickly. We also had a good experience with calling their help line in getting questions answered. I would recommend pets best insurance.
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5

out of 5

POSTED: | BY: Amanda Beyers

So far so good!

We have had no problems with PetsBest. We enrolled our puppy after realizing we would never meet our deductible with Trupanion’s per incident deductible policy and I’m so glad we made the switch. His puppy antics (everything from eating a bee to swallowing glue) would have cost us a couple thousand, but we were paid out 90% each time with no issues. They even pay the exam fee, which Trupanion doesn’t cover. They do take a little longer to pay out (sometimes up to a month) but the claims process is easy, and as long as I get paid out, the month long wait doesn’t bother me too much (isn’t that what credit cards are for?).
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5

out of 5

POSTED: | BY: Penny S

Glad to have this insurance

I have been very happy with the coverage. It is the first pet I have ever insured and find it comforting to know I don't have to deny my pet vet visits.
5

out of 5

POSTED: | BY: Mary S

Peace of mind

As my girl has gotten older, she's developed hypothyroidism and some other medical conditions. :( Pets Best has made the claims process so easy and has not made me jump through hoops to receive reimbursement. This has made handling her issues so much easier, knowing I have that piece of mind! Thank you!
5

out of 5

POSTED: | BY: Melisa R

Happily surprised

I was happily surprised my plan has been implemented just like I was promised. I never had pet insurance before so I wasn't sure how it would work
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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