Pets Best | Pet Insurance Review

The claim process was very easy and quick. The claim settlement statement was complete and easy to understand.

They deserve zero stars and if I could save one person from losing their money and possibly their pet from this company then this review is worth it. They sold their company and changed our policy coverage to 5K they then raised our rates at least 30% every year so that we pay $166 a month now for a 7 year old dog and with the deductible you are lucky to get 2K coverage. Soon we will be at zero coverage because of their constant increases. They added another $3 transaction fee on top of things just to get more money back. If you can get them to process your bills that is also beyond tiresome. They will try to wear you down with things like, "your dogs name was misspelled on bill" when there is one letter off. Or we can't read the photo of the bill, or they will say they had trouble depositing your check. You name it they will shade you until you have no options left.

My puppy had a foreign body ingestion requiring surgery. Pets best was there for us through the process. Everyone I spoke to was helpful and we were informed about our reimbursement within 3 weeks. Great customer service!

My girl has been with you guys since she was 3 months old she hurt her self playing and you covered a big chunk of her surgery and it took a little longer than usual but it was completed and reimbursed in about 2 months which was fine this time the wellness claim was processed super quick just within days of you receiving it which was great I have heard negative things about your plan and I have not found that people have to do there due diligence when looking for insurance you guys did go up but not enough for me to change pets bets you guys are great keep up the great work

Mazie, a 5-year Labrador retriever, was diagnosed with Immune Mediated Poly Arthritis (IMPA) 8 months ago. It is hard to determine the cause and the appropriate treatment for IMPA, and unfortunately, Mazie has been an especially difficult case. No trigger for the disease has be determined and we have gone through the 4 main drugs typically used to treat IMPA. PetsBest has covered the multiple tests, medications, procedures, and vet visits. It has been difficult to watch Mazie go from healthy and active one day to lame and in pain the next. PetsBest has allowed us to get her the best treatment and has eliminated much of the financial stress. We are so glad we have PetsBest insurance and hope to get Mazie back to good health soon.