Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,099

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
2

out of 5

POSTED: | BY: Jordan S

PetsBest does NOT listen

PetsBest has done this again and again. They again declined to reimburse a diagnostic test that was used to diagnose an illness, simply assuming that it was preventive care/wellness test. I made it very clear in my notes when submitting the claim, however, they simply ignored it again. This leads to re-review and/or appeal of the claim. PetsBest does not listen to my feedback. While overall I am somehow satisfied with this insurance company, this part has been frustrating.
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5

out of 5

POSTED: | BY: Rich Radice

Very pleased

Generally very pleased with the experience. I have made several claims and the processing has been very straightforward. Most impressive was the phone support. I had a question regarding coverage and the woman who answered was delightful and DOMESTIC! She was knowledgeable and reassuring and, above all accurate. I have been a policyholder for 3 years and would highly recommend Pet’s Best. Keep up the Great Work!!!
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5

out of 5

POSTED: | BY: Bryon Knoth

Covered my dog for surgery as promised.

Covered my dog for surgery as promised.
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5

out of 5

POSTED: | BY: Zach Williams

10/10 experience

Claim review time has improved SIGNIFICANTLY! The last claim was processed and approved in less than 24 hours. I have not had any issues with Pets Best and very thankful I started with them when I did. The only thing I’d recommend for improvement is to cover veterinary care outside of the US. San Diego customers live close to Mexico where vet costs are substantially lower, which would save everyone money.
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4

out of 5

POSTED: | BY: Camille Brockett-Lanier

It's an easy straight forward service

It's an easy straight forward service. I just wish they covered flea and heartworm medicine in a 12 month period every year instead of a lifetime max, once.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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