Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,099

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
2

out of 5

POSTED: | BY: Denise

Just not worth it

I got pet insurance while my cat was fairly healthy. He developed diabetes. It seems like I never met my $500 deductible. There were always other things they deducted. Now after five trips to the vet maybe I’ll get a $30 check. Because I filed claims they’ve almost doubled my premium for next year. I’ve paid them a lot of money and have not gotten a penny back. I am very unhappy with them.
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5

out of 5

POSTED: | BY: C. W.

Pets Best is the absolute BEST in…

Pets Best is the absolute BEST in coverage for your pets. We have been with Pets Best for over 2 years now and have been more than satisfied with their service, rates and claims processing. Our Labradoodle had cancer removed from her back paw and Pets Best reimbursed us almost 90% of the costs!! We have never had any issues and their app is super easy to use. Highly recommend!
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2

out of 5

POSTED: | BY: Dale Nicholls

I took two of my dogs for their health…

I took two of my dogs for their health checkups. I have the wellness policy for both. It took almost a month to process the claims and the paid only $70 of the $500+ it cost. Not sure having the policy is worth it anymore. I pay $144 a month to get reimbursed $70? Could do better butting the $144 in a separate account and use it when needed.
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1

out of 5

POSTED: | BY: SB

You guys literally pay for nothing.

You guys literally pay for nothing.
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1

out of 5

POSTED: | BY: Shante

It's took 26 days to process a claim…

It's took 26 days to process a claim against my Best Wellness and I still have to inquire on why they didn't pay back the $70 for heartworm and tick prevention when it clearly states its covered. Horrible timeliness for claims.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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