Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,099

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Jane Doe

My monthly bill went up 40%

My monthly bill went up 40%, you rarely pay out and have a very confusing pre-existing policy and you are never ever on time with paying out. Every claim I put in an email explaining how sorry you are for her how late you are.
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5

out of 5

POSTED: | BY: Judy Siebert

First time owner of pet insurance

I have never owned pet insurance until I bought my golden retriever. My experiences with filing claims have all been positive and hassle free. Pets Best has been prompt in processing my claims and have been fair. I’ve always been skeptical about pet insurance, but I’m glad I enrolled with Pets Best
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4

out of 5

POSTED: | BY: Heather

ood Service but Prices Skyrocket at 10 Years of age

I've been very happy with Pets Best Insurance. They pay what they said they would and I get reimbursed quickly. However, my dog turned 10 years old this year and my renewal for her insurance will be a 50% increase from this past year. That seems very excessive and I will probably drop her insurance.
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4

out of 5

POSTED: | BY: Happy customer

Recommend Pets Best.

I've been with Pets Best for aprox 3 years. Their website navigation makes it easy to send a claim. Acknowledged receipt of the claim is within 24 hrs and reimbursement is usually within a reasonable length of time (aprox 2 weeks)
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5

out of 5

POSTED: | BY: Alexander G.

Emergency visit on holiday

We had to see a veterinarian ASAP. It happened to be a Sunday and we went to emergency room. They provided all necessary medical care during this visit. Submitted claim was processed in THREE days with all detailed explanations.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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