PetPartners | Pet Insurance Review

We just adopted a new dog as company for our female Boxer. Online I was approved for new dog Baxter. Then I had a question so phoned Customer Service. Amy answered my call and boy did she help me. She added Baxter to the Boxer's existing policy saving me 5%! She was able to give me info on existing claims including the reimbursement down to the penny. For every question Amy found an answer. When I phone any customer service I look for what I call the 3 P's - Pleasant, Professional and Polite. Amy has these qualities by the bucketsful. In fact, every time I have phoned AKC Insurance I have received excellent service. Thank you AKC Pet Insurance for selling a reliable product and short turn around time processing claims. We have been with you for years. I have recommended several people to check you out. All y'all rock!

My husband and I had trouble with our credit card being compromised and our payment was over due. First time in a year I saw the amount we were paying too. I had called to pay the over due, as well as, ask for a different coverage, that was more suitable to my pet's needs and our finances. Rosa was not only understanding, accommodating and efficient in helping with my questions and concerns, she was friendly, sweet and an overall pleasure to speak with. I hope to speak with Rosa again, next time I may have to call. :)