PetPartners | Pet Insurance Review

4.5

out of 5

Number of reviews 112

As one of the first pet insurance providers in the U.S., PetPartners has offered affordable, comprehensive coverage across all 50 states since 2002. Its customizable plans allow owners to choose coverage that meets their individual needs and budget. Learn more about PetPartners’s plan options, read customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Patricia D

I spoke to Jessica, who said she...

I spoke to Jessica, who said she did not receive our last claim of 9/7/17. so I sent an attachment with our latest vet bill. it evidently had not been sent in by the vet hospital. from 9/7/17.
5

out of 5

POSTED: | BY: Dorothy B

I am very happy!

Other than being able to change payment methods on the internet, I am very happy! I have had a huge problem with credit card fraud and need to update payment method online. That would save you from all the extra work involved with hackers!
5

out of 5

POSTED: | BY: Donelle B

It would be helpful to be able...

It would be helpful to be able to access policy/account info online. I could have easily given new payment information online, if available.
5

out of 5

POSTED: | BY: Shari Gordon

A team of dedicated employees.

Pet Partners is a team of very dedicated, very compassionate and highly efficient employees. In the 12+ years that I have had a policy with them for my dog I have always been treated with the highest respect and know that the welfare of my pet was their utmost concern. They are very efficient and the speed and accuracy that claims are handled is amazing. Anyone I have ever spoken with has shown sincere interest in helping me get questions answered. I could not be happier. They provide exemplary customer service.
2

out of 5

POSTED: | BY: Debbie

If you like Jumping through Hoops

I purchased a policy for my first Dalmatian in 2015 and was very pleased. Fast forward to 2017, I purchased a policy for my 2nd Dalmatian and have done nothing but jump through hoops every time I submit a claim. I was told that a NEW underwriter is the issue. Pet Partners will automatically reject almost every claim and you will have to resubmit . Usually error on their side, or the Vet explanation is not worded correctly or a little vague . Sometimes they can't read your email or fax, its not clear enough. Always something. Who has time for this. My own personal Health Insurance is less hassle. I still keep a policy so hopefully things will improve. My pets health is very important and I do believe in having Pet Insurance, so PLEASE review your claim submittal process Pet Partners and work with your policy holders to make it easier. I would not recommend this company now, but if they improve their claims process procedures, I would.
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Monthly Cost

$5 – $90 depending on coverage options chosen.

Coverage

You have a co-pay of 20% after your annual deductible. The pay-out amount is based on your actual vet bill.

Payout Limits

Per incident limit of $1,500 – $8,000 and annual limits of $3,000 – $16,000 depending on your chosen plan.

Deductible

Choose from $100 – $1,000 annual deductible.

Age Limits

Pets must be at least 8 weeks old to enroll with no upper age limit Coverage options available for senior pets.

Waiting Period

Coverage goes into effect one day after enrollment. There is a 5-day wait period for accident claims and 14-day wait period for illness claims.

Exclusions

Pre-existing conditions are not covered. Customizable plans allow you to add-on coverage for inherited and congenital conditions, exam fees and wellness care. Cancer coverage included in base accident and illness plan.
PetPartners Pet Insurance detail
As one of the first pet insurance providers in the U.S., PetPartners has offered affordable, comprehensive coverage across all 50 states since 2002. PetPartners serves as the exclusive pet insurance provider for the American Kennel Club and Cat Fanciers’ Association, and works with shelters and veterinarians to keep pets safe and healthy. PetPartners offer a competitive Employee Benefits Program, helping employers provide pet insurance as a voluntary benefit workforce. Its customizable plans allow owners to choose coverage that meets their individual needs and budget.
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