OVMA | Pet Insurance Review

On Dec. 20, 2024, I took my cat to the Southwest Veterinary Hospital. When I was standing at the front desk doing intake, the staff demanded $3,200. without even examining my cat. I paid them $1,000. and let them know I would have to check my credit card balance and my bank account to decide where to pull the remaining funds from. However, the front desk staff continued to badger me for the remaining balance. As it turns out my cat was badly constipated. I was told he would have to stay overnight and I went home. I was woken up at 6:00am by a call from the vet. She started harassing me for the remaining money even though my cat was not ready to be discharged. Therefore, I drove to the hospital and paid the remaining $2,200. While there, I let the vet know that I was offended by the rude and disrespectful way I had been treated. My cat was still not ready to be discharged, so I went back home. The clinic manager phoned me at home to start a confrontation with me because I had told the vet I was offended. She was trying to intimidate me on the phone by raising her voice and over talking when ever I tried to get a word in. Because I stood up to her, she informed me in an angry voice that my cat was ready to go home. When I got to the hospital, I was denied a consultation with the vet regarding my cat’s aftercare, and I was denied the hydracare I was told they would give me to try giving kitty at home. Because the clinic appeared unorganized and unprofessional, I called my vet as soon as I got home to get my cat in to be examined. Upon examination by my own vet, it was determined that my cat was no better off than before he went to Southwest Vet Hospital. They told me he was fine but they had lied to me about his condition. My own vet had to start treatment all over again and used treatment methods that Southwest Vet Hospital didn’t even bother using. Southwest Vet Hospital does not care about pets and does not make their care a priority, they are only concerned with making money and gouging people. I got scammed and therefore, I have filed a complaint with the Better Business Bureau and the College of Veterinarians. If anyone else has been treated like this and scammed, had their pet not properly treated, or not treated at all, I encourage filing a complaint with the Better Business Bureau and the College of Veterinarians. I would never recommend anyone go to the Southwest Vet Clinic.