Nationwide | Pet Insurance Review

I've been a paying customer of a Premium Plan for SIX YEARS at $50 a month. My dog has been relatively healthy for that whole period. Last month, my dog got cancer, to the tune of $2000. A deadly cancer called hemangiosarcoma. She needed bloodwork, cytology report, meds, and ultimately surgery to remove the rapidly growing tumor. When I submitted the expenses, they covered only $560 of my entire bill!!! They told me that my "Premium Plan" was old and had not been updated since 2008 for any adjustments and therefore only this small amount was cover and that they surgery itself was NOT covered. I was outraged! After speaking with the first customer agent, I asked to talk with her supervisor. After getting the run around from the second, I said I wanted to talk to underwriting and they said they do not allow customers to talk to the underwriting department. Then I said I wanted the president's information, so they forwarded me to the "customer advocate" for the president. After 3 very heated calls, she phoned me back the next day and told me that underwriting was correct and that they would not pay any more on my claim. I am canceling my policy.

We have carried basic insurance for our dog since she was a puppy. I have been pleased by the speed and ease of the claims process and have found it well worth the cost. I also appreciate the peace of mind. Well worth it.

Scooter has been covered since s puppy. The first year he had a bad sprain or hairline fracture. He went to three different vets including a specialist. I was very pleased with the promptness of reimbursement. He has cut his paw, ripped toe nails out and most recently had been treated for cystitis three times even with an ultrasound. I know the first year I got more back from them than what I paid for premium. This year has been the same. I am glad I have it and won't go without it. You won't regret ever purchasing this coverage. Scooter and Sharon Davis

I have three beagles and have been with VPI for quite some time. They have covered every claim I have made and made everyting very easy. I have been glad that they also accept accupuncture as a treatment plan rather than just force surgery. My only complaint is that they take your payment via direct deposit but won't send your claim adjustment via direct deposit.

VPI has provided outstanding service to our family's care of our bulldog, Bella. They have easy claim form process, extremely fast turn around, fair coverage amounts, and friendly customer service folks available to discuss any questions. Thank you VPI!