Nationwide | Pet Insurance Review

Had some trouble with VPI from the beginning of signing up with them 2 years back. They denied my first claim on the grounds that it was "too soon," it was made about 2 months after my insurance began and was not for anything very big or serious, just a short-term ear infection. VPI claimed, initially, that they had not got my dog's veterinary records. This was not true, he was a rescue dog from Bideawee, Manhattan, NYC. and all of the information that the well reputed, animal hospital there had been made available to VPI. Bideawee vets had watched him for health problems for several weeks before being deeming him ready for adoption. There were no pre-existing health problems. In the subsequent 2 years VPI has always been very slow and seemingly very grudging about reimbursements. Now this small, Chihuahua-mix, rescue dog will turn 4 years old this September, 2015, but VPI has already seen fit to start charging me the addition $5.00 a month fee since June. This additional fee is for a dog that's 4 years old. A phone call by me to VPI re this produced nothing but a rather arrogant, negative response. Lastly, VPI has an on-line magazine for it's customers that I'm unable to download on my Mac computer, (I'm not sure why this is,) but again a call to VPI about it was met with a "not our problem" attitude! My request for a possible hard-copy edition was flatly turned down.

Have both basic and catastrophic policies; costs a bit more monthly but well worth it. Most of our claims have been reimbursed. Typically reimbursed at 60-100%, depending on claim type. Anything we get back is gravy, as having insurance doesn't change what we will/won't due for our Berner. She'll always get the best care, regardless of the cost. Last bill was $520; VPI paid $480. Works for me...have never had a concern.

I have had VPI for about 19 years. Have no experience with other companies so can't compare. My vet's office pushes Trupanion and I did get a quote. They may reimburse more but their premiums seemed high. Was very happy recently when out of the blue my 2-year-old Scottie got very ill. After the $500 deductible, I was reimbursed the rest, so was very happy. Also, last year my elderly Scottie had surgery for liver cancer. Unfortunately, she did not survive, but VPI was a godsend with helping to pay those bills at a time when we were grieving. I am hoping the premiums do not go up too much because I have made these claims. I would be happy never to have to claim again though.

Easy claim process. Knowledgeable staff who love animals. Wouldn't have a pet without it.. Great reimbursements.

Best Pet insurer we could find. Service is tops and covered 99 % of the expenses on a surgery we just had done on our dog. Filing claims is easy and they are handled quickly. Recommend VPI highly. Our vet recommended VPI to us as one of the better companies.