Nationwide | Pet Insurance Review

Have had my policy for 8 years now and they have paid and not paid. Most disappointed in the large claim they did not pay for a kidney removal on my dog at the age of three. They called it a Congenital Defect even though she showed no signs of a kidney problem and we only found it while trying to determine back pain. We fought and fought the claim to no avail. They wouldn't budge on their decision.

I signed up for this in the event of catastrophic illness for my Golden Retriever. I paid (escalating) premiums for 2 years in spite of no claims. When my veterinarian's office began routinely submitting all visits, I was shocked to learn that taking Dasuquin as a joint supplement made the dog ineligible for any services relating to joints or joint injury. Fortunately we did not have a problem with his leg. Unfortunately we learned that we wasted 2 years premiums because their plan is to disallow. This was a wake-up call, I cancelled and regret signing up in the first place. They should refund my premiums based on their claims of coverage which I actually didn't have, according to their rules.

This company is the best. Took it out because my company offered it. Kept it after I retired. I liked them mainly because I have birds. They got even better when I took in a rescue kitty. I have whole pet with wellness and they did cover all 90% and that was even with a spay and flea meds. Have paid for surgery, grooming, and meds for birds. Even paid cremation cost. Couldn't keep pets healthy without Nationwide. Thanks

We've had VPI insurance on both of our dogs for many years now. Up until later 2015 I was pretty happy with it. Our older dog has a heart condition and is on a significant amount of medications and has to see a cardiologist several times a year. The claims were submitted and overall I felt that we were being reimbursed fairly. After the switch the Narionwide, that has all changed. Suddenly we have now reached our annual maximum as of March?? The worst part is that when I received the paperwork in the mail with the new schedule and announcement of the name change, I called to ask if I still had the same amount of coverage as before. The rep assured me that my policy had not changed and if anything our coverage would be better than before. That was a blatant lie. Nationwide has gotten greedy and has absolutely ruined VPI. I'm going to cancel our policies immediately and plan to contact all of the VCA clinics to inform them of these horrible business practices. It was a VCA that initially gave us the brochure for VPI and they need to know that their patients are being screwed by this company. If you ask me there is a class action lawsuit coming their way. If anyone here is on Twitter, be sure to complain about @nationwidepet publicly. Social media is the best way to ruin the reputation of a big company these days & it's the only way they will listen. Can I give zero stars? That is what they deserve.

I have had nothing but an excellent experience with VPI from the ease of enrollment, very competitive rates, user friendly online website, simple claim submittal, rapid reimbursement and excellent customer service. VPI is truly the best insurance company I have ever worked with.