Nationwide | Pet Insurance Review

This is the first pet that I have gotten Pet insurance for. So far, I have submitted 2 claims. I received EOB's on both of them within 2 weeks. Check was issued within that time also. These claims were paid more quickly than my own Health insurance.

Customer Service reps were so helpful and thorough over the phone!! Definitely made the claims and renewal process easier. Thanks so much!

There was miscommunication between my husband and I as to who was going to file claims. So, we were disheartened when we finally found out no one had submitted anything. When I called with questions, the customer service person was very helpful and reassured me all the claims were still valid to submit going back to when we first bought the policy. I got copies of everything from my vet (mostly wellness and standard vaccines) and submitted them. Checks came back in a timely manner, and I feel they were fair and correct.

I have had a policy for my dog Quigley for 6 years and have only put in one tiny claim 5 years ago for $15 in medication. I tried to upgrade his policy to their whole pet plan and was denied because they say he has a preexisting condition of allergic dermatitis based on the one claim for meds for licking his paw 5 years ago! He has never been diagnosed with an allergy and they would not simply exclude allergies from an upgraded plan. They just said...no sorry, his preexisting condition means he can't be upgraded even with an exclusion. Ok--My vet has sent a letter to their underwriting department telling them that our dog does NOT have allergic dermatitis and was never diagnosed with that condition at any time. We will see what happens but needless to say, this is ridiculous. I am having a similar problem with my cat who also was denied an upgraded policy because I put in a claim for a test he had which showed a bacterial infection which is being treated by a 14 day course of antibiotics. When I applied for the policy upgrade, I told them I had put in the one and only claim for him and that he was on antibiotics and that did not seem to be an issue. First they said my cat was being denied the upgrade because he was too old (they showed he turned 10 on the day I called in and he must be under 10 years old by at least 2 weeks!). My vet showed he did not turn 10 until 9/28/17. So--vet faxes in the birth date they show. Now he was denied the upgrade again! this time it was because I put in a claim during the "renewal period". Not sure what that means since I've renewed every year for the past 7 years! then i am told that I can't try upgrading again after he is done with the antibiotics because then he will be too old! This is what I get for trying to use an insurance policy. Had I simply never put in any claims, they both would be on the upgraded policies now.

I recently signed up for Nationwide Pet through my employer (who used a benefits administrator). After a series a false start dates our benefits administrator gave me the start date of 07/01. I began scheduling appointments for my puppy. On 0629 I received a cancellation notice. After my benefits admin made a mess of things, I called Nationwide who saw the problem and corrected it. The rep that I spoke with was professional and knowledgeable and he did exactly what he said he was going to do. No surprises.I can finally start filing claims.