Nationwide | Pet Insurance Review

After being insured for only a couple of weeks, my little diva of a Pekingese, Oda-Mae Brown, had to test her insurance. She could not keep any food down. Tests revealed an intestinal blockage. Luckily, she did not require surgery, but the bills were substantial! I was thrilled at how quickly the claim was processed and how quickly payment was received. Thank you, thank you, thank you, from me and Oda-Mae!

Greatly appreciate the quick turn around on my claim for Max. The process has been very nice!! Thank you.

Terrible company. Buyer beware. I wasted $300 in premiums and they never reimbursed me for a single vet visit or service. Their tactic is to send letters that say that they need MORE info. from the vet to determine the repayment. They hassled my vet for months while I paid premiums to the tune of $40 a month for the "premium" plan. Finally, after seven months of this, they sent me a notice that my cat wasn't eligible for a single service reimbursement. When I cancelled over the phone, the person on the line was all too familiar with the policy and told me to expect a check or repayment for my monthly pre-paid deposit. Four days later I receive a letter that stated that they would need 30 days to "review" my cancellation. In other words, they want to mop up that month's premium payment too. I'm reporting them to the Better Business Bureau. Advice to those considering Nationwide: review the top rated pet insurers. They are nowhere near that list. I wish I had. I would have the $300 I wasted on this company to buy food and vet bills for my cat.

There is a significant amount of work I've had to do to get our claims paid. But they have eventually been paid. However, they had the wrong birthdate of our pet (despite having ever vet record she has) and have put holds on our claims without telling us. It took me 4 phone calls to discover that. Once I did, they were able to fix it. But it's been equivalent to a part-time job to keep on top of all of this. But -we have had a lot of claims so we're grateful for the financial help they provide.

You have always been top notch