5
out of 5
POSTED: | BY: Joy
Outstanding service
My dog recently had a problem with his skin. This meant trips to the vet and some healthy charges. I put in a claim and received notification by e-mail that there was news on it. Since I'm not very good with the computer, I phoned and was helped almost immediately by a representative named James. There were-no endless menus and time waiting on the phone.. He told me that I would be getting a check soon. Finally a place where you talk to a person and not a machine, where you are treated like a customer, where you go away satisfied. I'm very satisfied that what I put into my monthly insurance payment is well worth it.