1
out of 5
POSTED: | BY: Michelle Frankie
Disappointing and typical
The loopholes you take should not really surprise me as an insurance company, but was hoping for more transparency and honesty. No one in their right mind would think that our dog had a pre-existing illness. On top of the fact that you would not even cover the wellness test performed that found the disease. Dogs are tested for heartworms as part of their regular vet check ups and because our test was positive, you just don't cover that either. I gave all medical records upon our first claim which only took 3 weeks. Any claims after that took 6o to 90 days!!!! That's absolutely absurd Communication and willingness to keep your customers informed is non-existent. The only reason we still have this plan is because at this point, it would cost us more to cancel it before the term is up.