MetLife | Pet Insurance Review

My claim was very quick and easy to file and completed including reembursement to my bank very quickly. I was very happy to have this insurance.

Why can’t actual health insurance be like this??? Just upload my receipt and boom reimbursed 5 days later. No haggling, no phone calls nothing. Just streamlined coverage and reimbursement.

Very easy to submit claims and they are very prompt in reaching out after approval or disapproval.

Filing claims are so easy on the app. The response time is great.

I’ve been trying to obtain a refund for a deposit I paid toward a covered spay surgery. Despite multiple calls and emails, I’ve received no response or reimbursement. The lack of communication from MetLife Pet has been extremely frustrating and unprofessional. On top of that, a separate claim was denied on the grounds of a “preexisting condition,” even though that diagnosis was not present prior to the policy start date. My veterinarian submitted a formal attestation confirming it was not preexisting, but MetLife still upheld the denial after their so-called review process. This experience has been incredibly disappointing. Between the ignored refund and the unfair claims handling, I cannot recommend MetLife Pet to anyone looking for reliable or responsive coverage for their pet.