As one of Fortune magazine’s 2022 “World’s most admired companies,” MetLife is proud to have helped people protect what matters to them for 100+ years. MetLife Pet Insurance continues that tradition with a dedicated team of pet advocates who have been passionately serving pet parents for over 15 years.
MetLife Pet Insurance offers pet parents an exceptional product from a best-in-class insurer at an affordable price — focused on flexible product offerings, competitive rates, and innovative policy benefits.
Maybe the worst company/professional service I've dealt with in my life
I cannot stress enough how disappointing and infuriating my experience with MetLife Pet Insurance has been. Their service is beyond incompetent when it comes to handling claims. Over a dozen of my dog’s medical claims were delayed, denied, or left in limbo as they repeatedly extended the review period, claiming they needed “additional documentation”—despite everything being provided multiple times.
One particularly egregious incident involved an appeal from my vet, which MetLife representatives claimed they didn’t receive—twice! My vet confirmed the appeal had been sent both times, yet MetLife denied it until the appeal period expired, leaving me with no recourse. This was not just unprofessional; it felt deliberately obstructive.
The lack of communication, constant runarounds, and blatant mishandling of claims has made this the absolute worst customer experience I’ve ever encountered. Dealing with MetLife has been nothing but stress and frustration, and I wouldn’t recommend this insurance to anyone. If you value your time, money, and peace of mind, do yourself a favor and look elsewhere for pet insurance.
Needed to submit a claim after only being in the plan 2 months. The customer service was great and my claim was reimbursed quickly
1
out of 5
POSTED:
| BY: Brenda
Nightmare at METLIFE PET
There are no "0" stars permitted as MetLife Pet does not deserve the one. This has to be the worst company, let alone insurance company that I have had the misfortune of purchasing pet insurance for my dog. I will keep this brief unlike the FIVE or more telephone calls, multiple emails of SOAPS and MetLife Pet App submissions of SOAPS and Invoices. There are now multiple copies of everything and they are still NOT processing the claims because there are no SOAPS for three urinalysis reports and my claims will expire as they sent me an email that they were giving me NINE days to submit all SOAPS that had already been submitted and resubmitted. DO NOT PURCHASE METLIFE PET INSURANCE!
Nothing but the best. Saw reviews where folks claimed they waited forever. Not so in our case. Always paid within 1-2 day of electronic submission of claim. We have carried pet insurance for many years. Had good experience with other carriers, but Nationwide our previous carrier has cut back on coverage and gone way up in price. So far, more than satisfied with MetLife. Other than asking for SOAP notes we don't have to bother our vet with claim forms. Was surprised to see that some items not covered by other insurers are covered by MetLife.
5
out of 5
POSTED:
| BY: Sanda Lupulescu
MetLife Pet Insurance
I'm surprised I see so many bad reviews.
My experience is great, the claims are being processed quickly and the customer service is fantastic.
The cost of pet insurance depends on a variety of factors, including the species, breed, sex, and age of your pet. Where you live also helps determine what you pay. The type of coverage you need will affect costs, too.
Coverage
Reimbursement for up to 90% of vet costs.
Payout Limits
Deductible
Customizable deductibles from $50-$500
Age Limits
No upper age limits. Pets must be at least 8 weeks old to enroll.
Waiting Period
Accident – policy effective date (1 day waiting period); Illness – 14 days
Protect your pet’s health and your wallet with MetLife Pet Insurance. With a hassle-free claims process, convenient mobile app, and reimbursement in less than two weeks, it’s easy to take the best care of your pet. Get a quote in two minutes or less!