MetLife | Pet Insurance Review

I have been impressed with MetLife pet insurance. I have two cats on Pets Best and one cat on MetLife. I would give a high rating to both. The only thing Pets Best has that MetLife does not, is the opportunity to have them call the vet clinic and pay my bill for me (only available to veterinary employees). Other than that, MetLife has been fantastic at getting my claims done FAST. I adopted a cat who was at the vet weekly getting various treatment for months, including a CT. Thousands of dollars!! MetLife was on it! No hassle and quick response always. They reimbursed me a percentage for everything. I have found that Pets Best is slow in their response to me with previous claims and MetLife is way faster so far. MetLife is a couple dollars more a month than Pets Best but so far it is worth it. I would recommend either insurance in general.

I have been pleased with Met Life for healthy visits as well as sick visits. A few claims took a while to pay, but came through in the end. I am so used to now having insurance for past pets that this has been very helpful in cutting costs of vet care!

I have been waiting for over two weeks to get reimbursed on a nearly $700 claim. I provided MetLife with everything they needed … an itemized invoice and the vet notes. Why is it taking so long on a covered expense? When I call, all I get is that “we haven’t gotten to it yet”. I literally can not afford to wait any longer on MY OWN MONEY!!!

I put in a claiim two months ago. I called four times still nothing. I wish i went with another company. Now im stuck. I keep getting promises it will be done.

The fact that this review starts out with "what went wrong this time" is crazy. I'm a new owner and my first time owning a pet. I purchased this puppy for moral support due to me losing my son 6/15/2024. I want to make sure I'm doing everything right when it comes to my fur baby, but Met Life has not made this easy for me. I purchased this insurance through my job and Met Life made it seem at the time that they are the best and want their customers happy. I was excited so I follow through. Recently I had to make a claim, and it has not been easy dealing with Met Lifes staff at all. They are not professional, friendly, nor do they care about their customers concerns or feelings. It has now been ten plus days, and I have yet to receive anything. The lady I spoke with today stated "my claim hasn't been touched yet and that I would still have to wait six more business days before I see or hear anything happening. She was so rude that I ended the call before I said something she wouldn't have want it to hear. It's mighty funny how they reel you in and take your money, but so slow to the claims that their customers submit. Like the others on here, if I could put no stars I would. I would love to know if anyone has gone another route for pet insurance? And if so, who? I need to be a part of someone business that cares about my concerns and not just in it for the money. Sorry but not sorry MET LIFE YOU GUYS NEED TO DO BETTER.