MetLife | Pet Insurance Review

I would not recommend MetLife pet insurance to my worst enemy. The lack of customer service follow through and loopholes to avoid paying a claim is disrespectful. Paying over $900 on premiums and $500 in deductibles and they deny a claim for $160. I would suggest going with a company that requires a pre-existing condition physical so you know what they expect upfront.

Peanut had a bite and needed extra care including surgery to repair his wound. Met Life covered all of it. Decisions were made quickly and I received a check in a timely. I thought the premiums were reasonable given what I was receiving. I did my homework and checked out other companies. Met Life offered me exactly what I needed for Peanut. Great experience so far!

Their email and chat options are definitely working. It is hard to believe such a big insurance company has poor customer service and no upper management is paying attention to this. Does that consider an insurance fraud? It does take a long time for them to process your claims to compare with other pet insurance companies. I guess if you want a better service, you just need to pay more for it.

I haven’t had to submit a claim yet, but it looks pretty easy in the app. Their customer service was great in getting me a discount I was eligible for but could not get it when submitting on my own. They were also helpful at explaining policies when I deciding between different amounts of coverage. Far better price wise than any other pet insurance too. The people at spot insurance were the opposite of helpful, so I’m glad I found met life.

Tried MetLife because I googled good pet insurance, boy was I wrong! I turned in all my receipts on everything and my veterinarian office sent in the soap reports and everything was denied except 3 claims, all her heartworm and flea medicines denied , pain medicine denied because she had surgery and it was over $ 4000.00 which I paid out of pocket because that surgery was done before I got pet insurance but the veterinarian gave her a pain reliever 5 months after the surgery because she evidently stepped in a hole on the surgery leg and he gave her medication but they once again said pre-existing, her stepping in a hole is not pre-existing, they took my my hard earned money every month so to me that’s a pre-existing lie when you continue taking money out of my account and know damn well you buying all my claims, I will be contacting BBB and believe me I had several people asking me about this company and today I called each one of them personally and told them to run and never ever deal with this company, that are crooks and scammers just out to take people money, I should have known it was to good to be true something told me not to I should have went with my first intuition! I can’t even imagine all these 5 star reviews are true, I would like to take them to court, the ones who have been scammed need to ban together and sue them!