MetLife | Pet Insurance Review

Typical insurance dodge. As a former Assistant General counsel for a major Insurance company and a retired attorney, with a long happy prior number of relationships with Met Life I am appalled at what passes for claims adjusting and underwriting. Unfortunately after acquiring my Champion Italian Greyhound from a reputable breeder it broke its Ulna and Radius. Fortunatley, on advice of the breeder I had obtained pet indurance and selected Met Life Pet Insurance as the carrier. IN classic denial fashion my claims for surgery costs and gollow ups for the injury were denied for no REASON. The adjuster, Allison Faulkner, has got to be the most obtusew adjuster on the planet. She couldn't even get facts correct. Everything reasonably required was submitted and she even denied that. The company is so sheltered, it has been impossible to get the General Counsel's number so I can provide the courtesy of notification of a potential lawsuit, not just for appropriate reimbursement but for fraud in the inducement and fraud in the factum. On the web one of their quotes state: “Jan 20, 2023You can take your dog to any licensed veterinarian, pay the bill, and send it to us for reimbursement — we'll process your claim in less than 2 weeks. 4 Policies are subject to some exclusions, but getting a pet insurance plan can still save you thousands each year.” The first claim was submitted in the first two weeks of November and the denial letter was just received on Jan. 23. They are just denying to wear me out and I will not tolerate it. I'd like to solicit for the other disgruntled policy buyers for a class action if possible. The on-line system is so bad it couldn't even coonect my information to a policy, and then it cut me off every time I tried to log on. This is a huge, IMHO, fraudulent MICKEY MOUSE operatoin trading on what used to be the reputable name of Met Life.

Please be aware that this Metlife pet nsurance will not cover anything without veterinarian's notes. My veterinarian who treated my dog,works hard and efficiently to treat sick animals,not to concoct paperwork. I had all rpaid receipts from the office visit,biopsy results stating that my dog has infection and a paid receipt for antibiotics. All this was not good enough for processing claim. Buyer,beware. Metlife insurance is looking for any possible excuse which will give them a chance NOT TO REIMBURSE.

My experiences with MetLife in terms of both claim payment and of customer care are commendable! I felt that the capable and relatable team members like Jana have the best interests of my pets and myself at heart. The claims process is convenient and timely. Also, after the review., The communication is excellent. I am grateful and confident with MetLife, after having tried to other pet insurance companies. It wasn’t that I had problems with my previous comp, but that Metlife offered a family policy. When we satisfy our deductible, it applies to my two other pets visits. This is greatly appreciated. That life focuses on my Pets interests!

The review form did not allow me to select reptiles as the pet. I had to select a dog/cat so this review is not about a dog, but reptiles. We have MetLife Pet Insurance for our savannah monitor and Chinese water dragon. MetLife Pet Insurance is incredibly easy to use and quick to reimburse. They are helpful when I needed guidance when starting the insurance. We have made multiple claims, all of which have gone smoothly. I highly recommend them.

Had to euthanize our beloved girl recently. Last few months of her life she had been injured by botched biopsy surgery then developed an abdominal bleed from Cancer. All of the vet bills plus all her medicines were submitted and reviewed efficiently , easily, and quickly. Highly recommend MetLife pet, can’t say the same about MetLife (human) dental insurance which is a nightmare.