MetLife | Pet Insurance Review

MetLife for pets is bogus! Ponzi scheme to take money and deny claims based on invalid reasons! They will side with misinformation and call claims denied in the face of incontrovertible evidence. They love "precondition" when the evidence is otherwise. Don't fall for we protect your fur babies! MetLife needs to be held accountable for not honoring their policies! What a joke! Avoid Avoid and file complaints with the Attorney General! Paid out more money for no protection based on a typo! MetLife for Pets is fraudulent as the comments from countless others prove.

I submitted two claims: the first for blood test, the second a week later for the procedure. All I get is delay tactics...the want the medical records, which the vet and I both sent...the records were all encompassing for both related procedures. I was told via email all was received and now the first claim is back on hold "for medical records". My frustration level is hitting the roof.

I have been so happy with Met Life. It's easy to submit a claim and it is processed quickly. The emails from them explain the payment and how the claim was processed. I got this insurance when I adopted a 13 year old kitty from the shelter in March 2020. She developed a lot of issues and needed daily medications. I just had to put her to sleep the 2nd of January. A very sad day. I received a beautiful card from Met Life. They are very caring staff. I can't say enough good things about them.

MetLife pet insurance are big scam and crooks , my dog had a claim for bacterial infection and they denied claim giving excuse that it’s preexisting condition ( which is a big lie) because when I appealed the claim the VET gave a letter explaining its not preexisting condition and dog was not treated for anything similar within last 12 months so it’s not considered as preexisting condition but they took over 45 days and still denied it , this business are sucking money out of the pet owners . We buy pet insurance for our pets to get timely emergency treatment and make sure they taken care of but these insurance companies making us suffer by not paying back the genuine claims and what the pet deserves. There should be a lawsuit against them and the government should take action against such scammers , willing to file class action lawsuit .I will not recommend them to anyone. Very disappointing because I was in impression that they are good company but they proved me wrong.Very horrible customer service because they don’t know anything about the claims submitted and ignored my invoice. They are full of baloney … SO BEWARE

You replied to my Trustpilot post requesting contact information. I sent it two days ago, No contact yet. In spite of my request from the “adjuster” I have had no return contact from her either. Your customer service is the WORST EVER and your financial responsibility dodge is the pits. You shouldn’t be in this business. ADDENDUM: I just received confirmation of a claim approval consistent with the policy coverage I paid for. What is still sad is having to go through a lot of grief to get it done correctly and timely. I thank Kaitlin Casper for a successful intercession. Let's ow long it takes to get the check.