MetLife | Pet Insurance Review

I've had only great experiences with MetLife pet insurance in terms of phone responsiveness and ease of making a claim. My only concern is that my rate went up 40% in one year, and no one was able to adequately explain that large increase. I understand my dog is one year older and veterinarian care in TN may have increased from last year, but FORTY PERCENT?!?!? Still a better price than most, though the increase did cause me to shop around a bit. We'll see what next year bring...

One of the worst companies to deal with. They are almost as bad as at&t. Very slow and it's almost like they are trying to out wait you on claims ,so that you will just give up.

I analyzed at least 10 other insurance companies, and MetLife Pet insurance far exceeded the value of all other insurance companies. All of the companies had caps where is MetLife was a straight 90% (you can choose a less % for a lower premium) on all claims after your deductible has been met. It was a no-brainer.. MetLife makes the claims process seamless.

MetLife doesn't answer the phone and doesn't respond to form submissions or emails. I've been trying to change my address for months, which cannot be done on their website. Now I want to cancel my policy, which cannot be done on their website. I've tried calling at least 5 times, and have always been put on hold for at least 15 minutes with no pickup. Their chatbot is never functional. And no response to forms or emails. What a scam. I'm just glad I've never tried to make a claim - but I guess that's why they want my monthly fee and make it so hard to cancel.

When your loved one, in this case, your dog is sick, you have so many things to worry about. One of them may probably be affordability. MetLife Pet Insurance is great! Customer service is helpful with all my questions. They work with your Vet Office to get all the necessary paperwork to process your claim.