MetLife | Pet Insurance Review

Denied claims for being a prior condition when there was no diagnosis prior to insurance being purchased Was not given the oppertunity to appeal or explain the claim.

Getting MetLife Pet Insurance was the best thing I ever did for my 3-year-old Razor Edge Bully, who has been with me since he was 8 weeks old. I came across MetLife Pet Insurance as one of the benefits my job offers, and since he was my first dog, I signed up for it . I went almost two years without using the insurance because my baby was healthy, attending routine vet appointments and eating healthier than I did at times, LOL, since we monitored what he ate and did. However, randomly last September 2024 , my energetic, happy, caring, and loving baby began to show weakness and got sick. So we rushed him to the vet, and he apparently had stones in his bladder. Of course, I had to pay for everything upfront, and since I had never been in this sort of situation, I didn't know what to do about MetLife Pet Insurance. However, once I called them and spoke to customer service, they were caring and understanding of my situation, walking me through everything I needed to know about my policy, what was needed to submit a claim , how to submit it, and the entire process . They even followed up with me on everything. To this day, I receive emails from some of the customer service agents asking about my furbaby and his health. I will forever be grateful and love MetLife Pet Insurance. Thank you for everything and for having my furbaby's back!

As with all insurance, you always hope you won’t need to use it! But when my cat, Joey, needed surgery, MetLife insurance was there! They covered Joeys medical bills, medications, and follow-up therapy under my policy. The representatives were always kind and caring.

I have had no issues with Metlife Pet. Claims have been handled in a timely manner with maximum reimbursement. Only thing that hold be included is microchipping since that is highly recommended. We got our malamute at almost 4 months old and he had continuing problems with parasites and required treatments over 3 months. Vet said it might have bn the warm weather where he was born not killing off the worms. Metlife paid all the claims and has continued to provide excellent claim service. I would recommend them over other providers that I've had.

I adopted 2 healthy 4mo kittens from a shelter and paid $750/yr to insure two kittens and added preventative care add-on option. They declined my first vet visit for “pre existing condition “ no explanation. Then they declined my 2nd visit doing routine vaccines (which should be covered under the add-on). No explanation this time. The app just says it was mailed to me but I didn’t receive anything . Also this took weeks for them to do. Really frustrating process which makes no sense. Complete waste of money and time.