MetLife | Pet Insurance Review

3.9

out of 5

Number of reviews 730

As one of Fortune magazine’s 2022 “World’s most admired companies,” MetLife is proud to have helped people protect what matters to them for 100+ years. MetLife Pet Insurance continues that tradition with a dedicated team of pet advocates who have been passionately serving pet parents for over 15 years. MetLife Pet Insurance offers pet parents an exceptional product from a best-in-class insurer at an affordable price — focused on flexible product offerings, competitive rates, and innovative policy benefits.
5

out of 5

VETERINARIAN: 121 Animal Hospital

POSTED: | BY: Jim Price

Its been Good

Clain Process is pretty simple, send in the required documents, and wait for the reimbursement to post in my account. Processing is a little slow, shows 5-10 days, has taken a little longer than that, maybe 15 days +/-. questions answered. I haven't used the online vet, our vet is 24-hour animal hospital. has some good articles and good notifications. Metlife has been a good experience so far.
4

out of 5

POSTED: | BY: Ray Thomas

My Experience with Metlife Pet…

My Experience with Metlife Pet Insurance was as follows: Easy claim submission, document uploads through the app or email and a quick review period. But if you are a first-time claim submitter, I will warn you about the SOAP NOTES HELL LOOP. You can submit everything, but if you don't submit soap notes and previous medical records for your pet's entire life, the claim will be delayed or denied. That part was frustrating, but after all documentation was sent in, my claim was approved and paid fast directly to my bank account.
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4

out of 5

POSTED: | BY: R T

When you need it it helps

My Experience with Metlife Pet Insurance was as follows: Easy claim submission, document uploads through the app or email and a quick review period. But if you are a first-time claim submitter, I will warn you about the SOAP NOTES HELL LOOP. You can submit everything, but if you don't submit soap notes and previous medical records for your pet's entire life, the claim will be delayed or denied. That part was frustrating, but after all documentation was sent in, my claim was approved and paid fast directly to my bank account.
1

out of 5

POSTED: | BY: lisa howerton

I have had a horrible experience with…

I have had a horrible experience with MetLife Pet insurance. They do a great job of selling the program, but when it comes time to pay you back for the claims once you hit your deductible, they continually find reasons why they can’t honor that claim it has been unbelievable. I spend hours on the phone and still get nothing done. Don’t do it!
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1

out of 5

POSTED: | BY: Rick Feather

Worst insurance company ever

Worst insurance company ever. Took a month to process claims, claim was approved seven days ago and still have no idea when it will be paid. I have called Customer Service several times and their only answer is "Citi Bank will contact you". I (stupidly) paid for a year in advance so I am stuck with this dismal company until December.
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Monthly Cost

The cost of pet insurance depends on a variety of factors, including the species, breed, sex, and age of your pet. Where you live also helps determine what you pay. The type of coverage you need will affect costs, too.

Coverage

Reimbursement for up to 90% of vet costs.

Payout Limits

Deductible

Customizable deductibles from $50-$500

Age Limits

No upper age limits. Pets must be at least 8 weeks old to enroll.

Waiting Period

Accident – policy effective date (1 day waiting period); Illness – 14 days

Exclusions

MetLife Pet Insurance detail
Protect your pet’s health and your wallet with MetLife Pet Insurance. With a hassle-free claims process, convenient mobile app, and reimbursement in less than two weeks, it’s easy to take the best care of your pet. Get a quote in two minutes or less!
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