MetLife | Pet Insurance Review

I submitted a claim for my cat that has been under MetLife insurance for the past year. My cat, Bambina is now sick with heart and kidney failure. MetLife has not processed her claim after 30 days. I canceled the policy today. Worst Pet Insurance company ever

I am so happy that I decided to purchase pet insurance for my two dogs. While, we always hope to keep our dogs healthy with regular check-ups sometimes accidents happen. Such a thing happened with my 3-year old cocker spaniel. She and my other dog got into a bottle of Advil. The cocker ate some and was very sick. I had to rush her to emergency vet and the two night three day stay was quite expensive. Met Life paid my claim within two weeks and reimbursed most of the claim (less deductible). I'm grateful that I have Met Life Ins or I may have had to make the decision to put my dog down over an accident. I am now a loyal customer for life!

They make it as difficult as possible to get reimbursed. They have ridiculous and unreasonable qualifications for what paperwork is acceptable and what’s not, even if it details everything necessary for them to be able to process the claim, i.e. invoice, pricing and soap notes. Customer service was unhelpful as well and didn’t provide any solutions as to why my paperwork was denied. Eff you MetLife.

This company is giving me the run around. I filed a claim for my dog and keep getting told documents I have uploaded and emailed MULTIPLE times are missing. I have spoken to three different customer service agents who have all assured me they have everything and then by the next day I get another notification that the documents are missing. I was on the phone, pulled up the claim in the app and was looking at the document attached to the claim while they told me it was missing. This is the most infuriating experience. Do not bother with this useless company.

I have been given the run around from the insurance company regarding a claim for my dog. I am being told that documents I uploaded are missing. I have been on the phone with three different people who all assured me they had everything they needed and I get told documents are missing and it’s a different document every time. I had a chat agent end the conversation in the middle of trying to resolve this issue. I have emailed documents over multiple times and even pulled up the claim in the app and was looking at the apparent missing document attached to the claim. I am so tired of being given the run around. They think I’ll forget about this but I’m not going to. I expect my claim to be processed and to be reimbursed for the amount promised on the policy.