MetLife | Pet Insurance Review

I bought comprehensive pet insurance for my 2 golden retrievers (6 yrs & 3 yrs). Low deductible/90% reimbursement/$10K reimbursement. I filed my first claim for an outer ear infection. My golden had a prior inner ear infection but never anything on the outer ear. I waited over 6 weeks for a reply and then got the lame denial stating it was environmental allergies. Not a dime of the nearly $400 bill counted towards my deductible or anything. They said I could appeal which takes at least 45 days to get back. My first claim as a new customer and this is how I am treated. Forget it!! A rip off. $510 in premiums down the drain. What a scam ripoff of a company. No wonder their reviews are so bad. I should've done more research before donating my money to the deep pockets of MetLife and their CEO. I hope you all can sleep at night.

By far the worst customer server I've received since starting the policy two years ago. Rare that I submit a claim so this is unacceptable and truly not worth the premiums I pay. Even a comment to reach out after a review was not answered, internal email unanswered, chat never available.

Submitted invoice, payment receipt, balance etc with no response for over 15 business days. Only way I knew it was waiting for already submitted invoice was to sign in. Sent invoice again, sent email for explanation why this wasn't acknowledged or communicated. Still nothing but the status reviewing. Terrible customer service and response to concerns. Choose another provider, I'll definately be looking

I rarely submit a claim... but when I do... I expect it to be processed and communicated efficiently, if they need any additional info. Over 12 days and no communication. Had to sign in to see they are asking for exact invoice I sent them in the very first claim submission. Submitted an email through contact and no reply. Premiums and any billing are super punctual in contrary. I'd think twice about relying on Metlife to care about you, your pet, or any concern you have.

First time for pet insurance and I wasn't sure what to expect. I was very pleased that the process of obtaining insurance and filing a claim was so easy and expedient! I am a very happy customer!