MetLife | Pet Insurance Review

4.0

out of 5

Number of reviews 652

As one of Fortune magazine’s 2022 “World’s most admired companies,” MetLife is proud to have helped people protect what matters to them for 100+ years. MetLife Pet Insurance continues that tradition with a dedicated team of pet advocates who have been passionately serving pet parents for over 15 years. MetLife Pet Insurance offers pet parents an exceptional product from a best-in-class insurer at an affordable price — focused on flexible product offerings, competitive rates, and innovative policy benefits.
1

out of 5

POSTED: | BY: Honest Reviewer

Don’t waste your money

Paid for a policy for the whole year thinking it would be a good idea to have on both animals. Come to find out, If your animal gets sick within 14 days of the policy, you’re SOL. and if there’s any follow up appointments needed, it’s considered a “ pre-existing condition”. MetLife is an absolute SCAM. The only reason they deserve a single star is because of their professional customer service representatives.
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4

out of 5

POSTED: | BY: Miya Arrington

Great Pet Insurance!

MetLife did an awesome job processing my claims and reimbursing me any money that I paid out of pocket. But please keep in mind 1: You have to pay out of pocket the day of the visit. 2: the claiming process states 5-10 business days for processing but takes more like 15-20 business days (just have some patience). 3: Having a pet is expensive so have a rainy day fund just in case. Other than that the customer service representatives are amazing and very understanding. You get what you pay for so a good tip: Don’t pay for a cheaper premium plan. Pay for a more expensive one so you’re not paying so much out of pocket during your pet visits. The reimbursement will come in handy later on so you don’t feel like your pockets are completely empty.
1

out of 5

POSTED: | BY: Kirsten Bunch

Now I know why their rates are cheaper

UPDATE: I still have had no claims paid, despite reaching out in response to my review found below. I keep being told that they don't have the information to process my claim despite the fact that I have sent them all the SOAP notes several times. This company is a scam. Stay away! Now I know why their rates are cheaper. They don't pay claims. They keep saying they don't have the information they need but I have submitted several times all the information they asked for. I deeply regret switching companies.
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3

out of 5

VETERINARIAN: Sharp Animal Clinic

POSTED: | BY: Frank BIONDO

What happened to good old fashion customer service in our country?

MetLife pet insurance is the worst. It takes forever to get paid on a claim. As soon as i get my money back I will be finding another pet insurance co. Their customer service is lacking, and it takes FOREVER for them to answer the phone. On two separate instances they have misplaced our claim and had to start all over. What's the most important thing about a pet insurance company? Reimbursement. They should be ashamed of themselves for taking almost 6 weeks to pay a $650.00 claim. Never again. NEVER AGAIN!!! They sure have the part about withdrawing from your bank account every month down to perfection.
1

out of 5

VETERINARIAN: Grace Roberts, Alpine Veterinary

POSTED: | BY: KE McEvoy

Suing for Veterinary Malpractice

If I had only read all those reviews on the Alpine Veterinary (not the duplicate account of Grace Roberts DVM) on Yelp!
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Monthly Cost

The cost of pet insurance depends on a variety of factors, including the species, breed, sex, and age of your pet. Where you live also helps determine what you pay. The type of coverage you need will affect costs, too.

Coverage

Reimbursement for up to 90% of vet costs.

Payout Limits

Deductible

Customizable deductibles from $50-$500

Age Limits

No upper age limits. Pets must be at least 8 weeks old to enroll.

Waiting Period

Accident – policy effective date (1 day waiting period); Illness – 14 days

Exclusions

MetLife Pet Insurance detail
Protect your pet’s health and your wallet with MetLife Pet Insurance. With a hassle-free claims process, convenient mobile app, and reimbursement in less than two weeks, it’s easy to take the best care of your pet. Get a quote in two minutes or less!
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