MetLife | Pet Insurance Review

MetPet insurance is very good but pricey only because I have full reimbursement. My only complaint is that is went from about $67 to $92. Maybe the more costly the plan, the better the service who knows but I have never had an issue when submitting my claims or getting reimbursed. I submit and get my reimbursement in about 5 days. They never asked me for paperwork from the previous vet. I have had this MetPet for almost 2 years. My dog goes about two to three times a year depending and I have never had an issue. I get reimbursed for his flea and tick medicine and also the medication for heart worms. MetPet offers a lot of additional benefits. Good but pricey….think I will keep it for a while longer. I am a satisfied customer. Thanks MetPet.

Denied my claim when the vet recommended the treatment. Don't waste your time with met life pet.

I've had to use MetLife twice since I've adopted my cat - once an ER visit and now for a swollen lymph node that turned out to be moderate / severe periodontitis (not common at this young age). She had to have multiple visits, exams, and finally a (costly) dental procedure. I sent in the claims for vet and dentist with supporting docs and they paid it right away minus deductible & coinsurance - no hassle. Much better than my health insurance, I will say! I'm very satisfied.

Much like the reviews before me, i'm stuck in the same limbo that others have been in. I've filed a claim in Feb and I'm still getting the runaround. I've talked to over 5 agents with promises of notes and escalations with nothing coming from it. After a few weeks my claim was closed with a status that not enough info was provided. I have a puppy that doesn't have a long paper trail which for whatever reason they kept asking for. I finally talked to an agent who was able to tell me which doc in particular they needed and provided me with an email to send it to. The claim was reopened and after a month they finally put a closed status on the claim. (mind you they are suppose to solve these claims in 5 to 10 days) When i talked to yet another agent, they stated that it was closed because it was a duplicate of a prior one. It has been a nightmare to deal with these people, they will gladly take your insurance money but refuse to do any actual work when processing the claims. The agent stated that they would escalate to a claims supervisor and that it would take yet another 3 to 5 business days.. like wth.. Why does it take that long to escalate an issue, especially a simple one. What bothers me most is that i took my dog in for a simple ear infection and an upset stomach. It's not like i racked up 10000's of dollars in medical bills. If you want a piece of mind, stay far away from this insurance, you are more likely to discover the cure for Cancer then to get reimbursed by this horrible company.

I was reading some of the previous reviews and was a little stunned to see how bad they were. I bought pet insurance for my dogs and was delighted to discover that they have a family plan at MetLife which is cheaper and it enables me to get unlimited coverage. We're always hoping we don't need insurance but I did. I had a $6,200 bill for Max and I thought this is going to take a while because it's a new insurance company for us they're going to have to get all of his old records review everything.. I was prepared to wait while my credit cards gained interest. Much to my astonishment my claim was paid today just one week later after the incident and probably 6 days after filing. I didn't have to fight with anyone they covered everything they said they would and the payment was in my bank account less than an hour after I chose my method of payment. I'm so very pleased but I'm a little scared because of all the bad reviews I've read. At this point though I can only recommend MetLife, they have done a really good job for us