MetLife | Pet Insurance Review

3.9

out of 5

Number of reviews 700

As one of Fortune magazine’s 2022 “World’s most admired companies,” MetLife is proud to have helped people protect what matters to them for 100+ years. MetLife Pet Insurance continues that tradition with a dedicated team of pet advocates who have been passionately serving pet parents for over 15 years. MetLife Pet Insurance offers pet parents an exceptional product from a best-in-class insurer at an affordable price — focused on flexible product offerings, competitive rates, and innovative policy benefits.
2

out of 5

POSTED: | BY: CAROL HALL

Difficult company to deal with

I have submitted claims for my cat's meds in the past and was reimbursed. Now they are saying it is predisposed and they will not pay me. Also they are becoming a lot more strict and time consuming on claims.
5

out of 5

VETERINARIAN: Sploot Veterinary Care - Logan Square

POSTED: | BY: Antoinitta Hall

Great insurance and quick process

We have been taking our goldendoodle to first the Sploot Logan Square location and recently to their Clybourn location ever since we adopted him about a year ago. I looked around for pet insurance and my job offered it through MetLife and decided to take a chance. I have not had any issues with submitting claims and so far, it has been easy, and the process is really quick. I would highly recommend and will be using them again.
2

out of 5

POSTED: | BY: Jasmin

I recently encountered an issue with…

I recently encountered an issue with Metlife regarding their refund policy. A representative assured me over the phone that I would receive a "full refund." However, the policy lacks clarity on whether the enrollment fee is refundable, leading to confusion. This ambiguity raises concerns about potential loopholes in other areas of their policies. Under the Arizona Consumer Fraud Act, it's unlawful to engage in deceptive practices or make false promises in connection with the sale of merchandise ARIZONA LEGISLATURE . Misrepresenting refund policies may fall under such deceptive practices. I have escalated this matter and hope for a fair resolution. I urge Metlife to enhance transparency in their policies to prevent similar issues for other customers.
5

out of 5

VETERINARIAN: DeSoto Animal Clinic

POSTED: | BY: Allison Spiegel

Great

So far, this has been really beneficial for my dog! The app is easy to use & its easy to submit a claim. The only downsides are, 1. They didn't tell me that I had to submit a years worth of vet info into the portal or online when we initially get the policy. I had submitted for a claim when we purchased Simparica Trio & it was stating it needed more information, but wasn't listing what was needed. I highly suggest for them to make an update on that process. 2. It takes a long time for them to process claims. I submitted my most recent claim on 11/2/24 and we just received the approval yesterday 12-3-24 & it will take an addtl 2-3 business days for the payment to post to our bank account. But I have not been denied for any claims. We purchased this over the phone & customer service was amazing. I've even had to call in a couple times and the customer srevice both other times were amazing as well, US based customer service too! My husband is a first responder and they give discounts which is also a plus. Overall, I would purchase this again for my dog, but they definitely have a little tweaking to do.

POSTED: | BY: Paro

I am so glad the Nevada Humane Society told us about MetLife Pet Insurance when we adopted our cat. This is excellent. Within the very first month I had to get my cat surgery for his teeth, and they reimbursed quite a lot. I was hardly expecting anything. This was my first month after all. But the claims filing was quick, and they reimbursed me very quickly. The options for receiving the reimbursement were quick and through. I filed my claim on Nov 27. I was notified about the reimbursement by Dec 9. I am so glad I got this insurance. My benefits were clearly explained, and I am very satisfied. Thanks to this, I will be able to take good care of my cat.

1

out of 5

VETERINARIAN: Animal Hospital of White Plains

POSTED: | BY: Michelle Mazzacca

Worst insurance.. run!!

When i asked why they would not cover my $800 invoice from my vet for my dog who was diagnosed with pancreatitis they told me my dog had a pre-existing condition when he did not. I asked why they said that and they said because i told the vet he was sick the with the sicknees the night before. What the ?? Also it took them over a month to determine this bull

Monthly Cost

The cost of pet insurance depends on a variety of factors, including the species, breed, sex, and age of your pet. Where you live also helps determine what you pay. The type of coverage you need will affect costs, too.

Coverage

Reimbursement for up to 90% of vet costs.

Payout Limits

Deductible

Customizable deductibles from $50-$500

Age Limits

No upper age limits. Pets must be at least 8 weeks old to enroll.

Waiting Period

Accident – policy effective date (1 day waiting period); Illness – 14 days

Exclusions

Protect your pet’s health and your wallet with MetLife Pet Insurance. With a hassle-free claims process, convenient mobile app, and reimbursement in less than two weeks, it’s easy to take the best care of your pet. Get a quote in two minutes or less!

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