MetLife | Pet Insurance Review

Well organized company. They process claims promptly and inform us of the outcome.

My experience with MetLife has been very positive so far. Great live customer service which is not common in today's world. Claim process is very easy. All claims are promptly paid.

I am very happy with Met Life. They pay my dogs claims immediately. I fax in the proper invoice with a cover letter & the doctors notes. I recommend them highly.

They have a poor claims process, large price increases from year to year, and a lack of communication. They did not communicate to me that they were charging my old credit card on the automatic payments they require. They just cancelled my pet's insurance, then said they could write a new policy, but everything they had been paying for would be pre-existing. They said they sent emails, but I didn't get them. A good company would send an old-fashioned letter in the mail. They said I didn't update the card, but I know I called in and updated to the same card I have on file with Healthy Paws Pet Insurance. Thank God my pet had two policies, so my little dog is covered. Metlife doesn't care, just cancelled for lack of payment without ensuring I actually received their emails. They said they sent emails, as I changed out my card because it was stolen. It was the same bank, and other service providers transferred to the new card automatically, without notification and without a glitch. They said I passed the grace period. My little Schnoodle was relatively healthy, so I didn't log into Metlife for months. I bought a new policy with Pets Best, and it's $53 cheaper, offering unlimited instead of Metlife's $20,000 annual limit for $292. She was already insured with Healthy Paws, and now her Pets Best is her secondary insurance. Buy smart! Don't Trust your pet to Metlife!

They wouldnt accept a claim on my last policy because it was past 90 days. I dont know what would change in 90 days other than to scam you out of your benefits. They want a year of vet records before your first claim I only discovered on trying to make the claim the first time. It took me a while to get it just to get denied because it was too late. I also wasnt notified that my renewal was going up almost double and didnt until 3 months in. I just wasted 700 dollars on this over the past year for nothing. This is not worth it for a 5000 max.