MetLife | Pet Insurance Review

I love the policy that I have and it’s turned out to be a blessing with the puppy we adopted who is inclined to eat things she shouldn’t. I love that it covers 100% accident and prevention. Customer service has been friendly. What I would like to see is (1) if they say a drug will be approved with a vets prescription, please approve it. (2) Process the claims in a way that makes sense. There are times when not 100% is covered and it should be, or there is one huge lump sum that I can’t figure out belongs to what claim. (3) Make the benefit statements be available online or in the app. I’m reliant on the paper statement they send to align back to the claim. It’s challenging to figure out what was processed vs not. (4) Consistently use the date of service instead of randomly inserting other dates for the claims, so, again, I can follow what was processed. It is a great insurance, I just wish it took less time to figure out the status of the claim and tie back payment to the actual claim.

I've had health insurance for my pets before but the claims processing was so onerous and so limited in payout that I felt it was probably cheaper just to go without. However, the pet I adopted thru and agency came with MetLife for the first month and I decided to give it a try beyond that. It has been a blessing to have such great coverage thru MetLife and their claims processing is very efficient and easy to use online or with your phone. They may be a little slow on occasion, but certainly no worse than human health care claims! Keep up the great work MetLife.

This is the first time I have needed to do a claim through Metlife pet insurance and it was the easiest experience I've ever had with any insurance. The process was simple to do online, and the claim was processed super quickly and hassle-free. Thank you!

It's a Nightmare! Over a month and still haven't received the approved claim funds ~$1800.00 They said they would Zelle on November 16 but didn't receive it. Later, the same day, they said it would be deposited in to my bank account within 1-3 business days but haven't. On November 16, 2022, then again on November 26 and 28; they said I will receive Zelle payment the next but never received it. I've spoken to Customer Service several times but no resolution yet. Also, earlier this year, they never paid a valid $2000 plus claim. December 8, 2022; I see a response from MetLife asking to send them an email. It was already done at least 10 times and just asked to send again to deceive readers of this post and trying to act like this email address provided to resolve the issue. It's a bull crap sweet talking.

This insurance is the best animal insurance without a doubt I have ever had!!! They make it so easy to file a claim and they always let you know when they have received it and that they are working on it. As soon as it’s been approved they let you know and they pay on it within a week or two at the latest and they have paid almost 100% on every bill I have sent them over a four month period!! They are truly amazing and I would highly recommend MetLife for your animal.