MetLife | Pet Insurance Review

During the past 10 years of working with Pet-First (now MetLife), I have had good service for my pets (3 West Highland Terriers). I find their customer service team especially helpful. Please keep up the good work and don't fall into such cost savings for your organization that you go the way of many healthcare (pet and human) companies today. Thank you and we look forward to continued positive support with our pet.

Worst experience, adopted pet with MetLife pet insurance, dog got sick after 24hours, MetLife refused coverage saying it was a "pre-existing condition". Called shelter to let them know they should stop using MetLife, they couldn't believe they considered it pre-existing. Horrible customer service.

MetLife is the Best! Fast, courteous service and very communicative thoughout the entire process via email. Plus their sideline tips are very informative. Thanks to all the good folks at MetLife ! Maurice

Met Life Pet Insurance has saved me a lot of money from the first vet visits to now. Claims have always been easy to file and got reimbursed in a timely manner.

I signed up for MetLife when my puppy was 2 months old. Within a month I had to file my first claim, she got hold of some Ibuprofen and I couldn't tell how much she had actually taken, I took her to the vet and $700 later she was sent home and is fine. I submitted the claim and Metlife quickly paid the whole bill less my deductible. After that she needed several vaccinations and with the MetLife wellness package they were all paid for, then it was time to get her spayed. She's small so I wanted to get a laparoscopic spay done on her, it is more expensive than a regular spay - MetLife came through again and paid the entire bill of almost $700. Since then she pulled a muscle in her leg and had an ear infection - both were covered and MetLife paid the bills with no questions. I'm not sure they still offer this benefit but with my plan they pay for her monthly Trifexis flea & intestinal parasite preventative. My policy recently renewed and my rate went up by $1 (one) dollar a month, I was shocked! In the past with other pet insurance they would double your premium if you had any claims. I recommend MetLife to every pet owner I know, it's the best insurance out there today.