MetLife | Pet Insurance Review

I have been a customer ever since adopting my sweet dog. Pet First has always been responsible, courteous and helpful in settling my claims. The only small issue I have is that their EOB's can be confusing but whenever I call customer service, the explanation is always provided so that I could understand how the amounts were calculated. So glad I have Pet First coverage for my dog. Highly recommend!

I researched and spoke with over 12 pet insurance companies, and while most of them all offered the same services, what Met Life had that stood out was competitive pricing, with a customer service dept that was superior, by providing me with the exact info I was asking, without upselling me or talking negatively about the competition. They offer discounts for military too. Highly recommend getting s quote to see how competitive they truly are.

We have 2 little furbabies. They were always so healthy. I never filed a claim, even considered terminating our policy. Why pay that and never use it? Then one developed lymphoma. I phoned for advice about filing. I had never used it. Customer Service was great. They explained everything. Claims were so easy. There were even multiple ways to file so you could pick what was easiest. My only complaint was the mobile app. Sometimes it just wouldn’t let me log in, and the structure of the app was a little confusing. There were days I just wondered what was going on and the app was no help. But overall, I highly recommend MetLife for your pet insurance needs.

I signed up last September and had to call them 4 times before I was able to get any help. The first time was to set up the app. No one told me not to include the letters on my policy until the 4th call. That is why it was not accepting the policy number. The second time I called I set up my credit card instead of through my employer. The third time for some reason they did not charge the card on file. I emailed my claim with the policy number. No email response. I later found out that they want it in an attachment not in the body of the email otherwise they just completely ignore it and will not respond back to the email. I almost cancelled my policy because this is not a streamlined process. I will not recommend this to anyone. Get it together!

If you think claims should be processed within 15-30 days and its ok NOT to be able to view claim details after they are processed to understand how much was applied to your deductible and how much is being reimbursed - get MetLife Pet Insurance. I thought saving a few bucks on the monthly premiums was a good think after investigating a few different plans but quickly realized that you get what you pay for. And when you finally receive your reimbursement, even though you asked to be reimbursed via credit card, you receive a CHECK in the mail, because they can't even follow the simplest of instructions. Do yourself a favor, run in any other direction, just don't get MetLife Pet Insurance.