MetLife | Pet Insurance Review

Just takes about an average of 15 days or so to get reimbursed for your claim- from the time you file until you get paid. N.B. after being approved of your claim- it will still take an additional 2-3 days for completion.

I have requested to cancel the policy as this is beyond frustrating and never have I experienced this with MetLife and my family has been with MetLife for over 20 years. I joint MetLife because of a great services is it provided to my mom as well as me as her dependent. I recently have received does not reflect MetLife to be. A claim was passed around for 4 months , multiple times it has been rejected due to not having documentation of the dog for eight weeks. I provided documentation from the moment I got the dog at 8 weeks until now. The claim was in reference to his allergic reaction and MetLife kept asking me about stitches as I have told them multiple times I received the dog in that condition and I have no documentation from anyone prior prior to the date, listed for services at my local pet hospital. When I received the dog, he was approximately eight weeks old was what I was told. I noticed kept digging at his ear so I took him to the vet, whom found one small stitch in the bottom of his ear and that’s what he removed. There was not like there was a Large amount of stitches that was removed. It was one tiny stitch that was stuck in hiding in the bottom of his ear that I didn’t even know was there. Like I mentioned 1000 times now , he was that condition when I received him as a gift, the dog was saved by Neighbor as he said, his neighbor was going to take the dogs to the pound the neighbor then gifted the dog to me! Again as Ive said after I got the dog, I took him to the vet. I even provided the SOAP and records from the time I got him. So now I am being told that my claim and no claims moving to are being covered because I don’t have that documentation from birth to 8 weeks for a gifted dog that was rescued from going to the pound. I am truly disappointed in these services

I thought the overall ease of filing a claim for our pet was simple and clear. The processing of claim was a bit long. Partially due I did not send in the pet's medical records with the claim. MetLife had to go back to vetenariam and request the files. That took an extra week. All in all it was a good claim processing and I did get some reimbursement.

I at first was nervous about the process of doing this claim. however, after reviewing metlife site and discussing with a person, I proceeded forward. The process was pretty straight forward and easy to follow. make sure to have a scan copy or pic of your service. Make sure it was clear, and it has all the needed information. I have done all of this and that made it a easy process. I would recommend using Metlife insurance because they coverage isn't confusing and the claim process was easy to understand.

Wish i had read these reviews first I am having the same problems. they keep telling me they haven't received my claim although i have sent them several times. Just got done talking to them again we will see what happens. I would look elsewhere for pet insurance. If I can't get an answer I will cancel and look elsewhere