MetLife | Pet Insurance Review

3.8

out of 5

Number of reviews 737

2022 and 2023 Winner of Pet Insurance of the Year Reimbursement for up to 90% of vet costs Coverage for pets of any age and breed, and no lifetime or per incident limits Get a quote in 2 minutes or less
1

out of 5

POSTED: | BY: Timothy Lawrence-Rodriguez

Metlife Pet Insurance committed fraud…

Metlife Pet Insurance committed fraud by not reimbursing my wife any of the vet costs she incurred last summer for her pet rabbit. We complained to the BBB and some government regulatory agencies, but Metlife refused to budge. They owe my wife around $275 for vet costs. I definitely don't recommend Metlife Pet Insurance to anyone else.
1

out of 5

VETERINARIAN: VCA Dakota Ridge Animal Hospital

POSTED: | BY: Kayla O

Claims rejections & Non Existent Customer Service

CLAIMS REJECTIONS: I submitted a small claim for diagnostic bloodwork, that is explicitly covered in my policy ("diagnostics performed by a Veterinary provider... such as blood tests"). NON-EXISTENT CUSTOMER SERVICE: I tried the in-app and website chat functions, which were malfunctioning (both times I tried them 2 weeks apart) I tried to call the customer service line... and never was able to get through to a representative after spending 30+ minutes on hold. I finally gave up on the phone call and wrote an email to pet_info@metlife.com... 12 days ago and still have not received a response. Lots of functionality in the app for things that benefit Metlife (updating payment methods, uploading documents, etc), but nothing that supports the customer experience. I am truly amazed at how poor the customer experience is, how challenging it is to get even a small claim approved, and I will definitely be canceling my pet's policy with MetLife as soon as possible.
1

out of 5

POSTED: | BY: Brent Telegdy

I keep getting claim denials

I keep getting claim denials, live chat never works, wait on hold forever to only get open-ended non-answers. Emails never answered. My last claim they wanted my pet's SOAP notes. Turned them in and still another 10-15 days. It has already been a month. I'm about ready to contact the BBB and/or my state attorney general to file a complaint.
1

out of 5

POSTED: | BY: nancy benigno

This is not good insurance

This is not good insurance. It take them forever to denial a claim and they don’t respond to emails or answer the phone.
3

out of 5

POSTED: | BY: Tina Marie Burgos

Although the reimbursement timeframe…

Although the reimbursement timeframe states 10 days, there is no guarantee when you’ll receive your reimbursement. I’ve submitted a claim on 1/09/25 and as of today, 1/28/25, I have not received my reimbursement. Highly unacceptable as this is the second time this has happened and I’ve only submitted three claims. I will be canceling and switching to Fido.

Monthly Cost

The cost of pet insurance depends on a variety of factors, including the species, breed, sex, and age of your pet. Where you live also helps determine what you pay. The type of coverage you need will affect costs, too.

Coverage

Reimbursement for up to 90% of vet costs.

Payout Limits

Deductible

Customizable deductibles from $50-$500

Age Limits

No upper age limits. Pets must be at least 8 weeks old to enroll.

Waiting Period

Accident – policy effective date (1 day waiting period); Illness – 14 days

Exclusions

Protect your pet’s health and your wallet with MetLife Pet Insurance. With a hassle-free claims process, convenient mobile app, and reimbursement in less than two weeks, it’s easy to take the best care of your pet. Get a quote in two minutes or less!

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