ManyPets offers customizable pet health insurance for accidents and illnesses, with an optional wellness plan for routine and preventative care, for both dogs and cats. It is currently offered in 40 states with plans to expand to more. ManyPets is underwritten by Accredited Surety and Casualty Co.
You absolutely MUST do a better job and provide a better online information center! (the Dashboard) This is 2023! Your online documentation area where the customer can see provides very little once a claim is actually submitted. It should be a given that your site would provide information about how much was approved, what is left to spend for the wellness, line by line invoices along with a total of what was submitted and approved: ALL online-not just emails! Have one comprehensive place instead of the customer trying to sift through the myriad of "we received your email", "we approved", "we..blah, blah" AND then we have to sort through EACH email to find the information! COME ON, again, it is 2023! However, your company has FABULOUS and WONDERFUL customer service by phone! Each and every time I call (and the customer HAS to make calls since we have no idea what is going on (no online presence) and THAT is it's saving grace. Wouldn't it be wonderful to do both?
Overall, they offer a nice plan for a reasonable fee. Disappointed that they no longer offer 90% reimbursement —80% is their highest now. So my two
dogs’ plans COST the same, but one has 80% and the other 90%reimb. Also, no discount for second pet, also a consideration for folks who can get that deal with other companies.
Lastly, i was slightly annoyed that i could not ADD a second pet on line. I tired and tried and was sent an response that i would have to call … b gave me a number. but it was Fri of 4th of july weekend, so NOTHING for four days! ON LINE sign-up like my FIRST pet would have been easy—1,2,3. Instead i had to wait until offices opened after the July 4 holiday to call in and sign up over the phone.
My new pup’s appt was on the same day as insurance co. reopened. I would have to call and get a plan on the same day as appt. Phone cust service told me new plan would start the NEXT day (when in fact it started the day I called , but I had to wait until the contract was sent and open/ read the contract! to find that out). In the meantime, I had kept the vet appt but put off the vaccinations until I could ensure they would be covered. Two trips to the vet instead of one—and unnecessary so , since the customer service agent was wrong. Again, not deal breaking but annoying. A) had the service rep been more accurate, I would not have had to re schedule for coverage. and B) had i been able to sign up on line , four days before the appt, all stress and inconveniences would have been relieved.
