ManyPets | Pet Insurance Review

They communicated well and promptly.

I cancelled my dog’s policy in June as we moved to a state that is not covered by Many Pets. I received written communication of the cancellation in June. I STILL continued to be charged every month since, despite multiple correspondences and requests to remove my information permanently from their system. They also stated they would refund me for an aberrant charge last month but still have not. It should not take five months to cancel someone’s account. I have reported this company to the BBB.

I believe in excellence in customer service in all markets not just pet insurance. Many Pets has proved constent. Your call center is actually the best I've experieced. Calls are answered with limited hold time, reps very polite, well trained about the product, and are willing to take extra steps to answer questions they may not be sure of. Claims are reviewed quickly with email responses within hours to acknowledge receipt of a claim and a day or two to respond with coverage information. My review is based on my experiences beginning with my choice to choose Many Pets instead of other pet insurers. I recommend Many Pets to all my firends and family based on my experiences with confidence that they will have a good experience.

Many Pets has made the experience of filing claims so easy!! They are friendly, helpful and a pleasure to work with!!!

After paying my $50.00 premium for months I took my dog into vet. She was treated and the bill was $632.55. I had a $500 deductible and 80% return. I was expecting the $500 would come off leaving me 80% of $132.55. They took the 20% leaving $506.51 Then they took the $500 so they now owe me $6.04. Less than 1%. If they were honest they would have taken the $500 from the bill and the 20% from the remaining 132.00