1
out of 5
POSTED: | BY: A.Altman
BAIT & SWITCH!
BAIT & SWITCH!
I’ve been paying them $52 per month for 3 years straight without fail for my 3 yr old pup. Have only made 1 simple claim re an annual check-up and all was fine. Suddenly this year- I am getting the run around after submitting a simple annual check-up claim. Support has told me “We are sorry it’s taking so long- we have a huge uptick in new clients” SERIOUSLY?!? So you will not hire new staff to handle all your wonderful new business-yet will continue to pocket my $650 per year?
Unbelievably bad business. Searching for a better company immediately. Just thought I’d let y’all have a head’s up before you make the same error I did.
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