ManyPets | Pet Insurance Review

Horrible experience. I purchased my pet's insurance on Sept 19. Gave my credit card information at that time and received an email confirmation with an invoice that I thought was simply a receipt. No where in that email does it say my credit card did not go through. On Oct 17th I received another invoice at 9pm EST. Then at 12am Oct 18th I receive a cancelation email. I reached out to customer service once I read the email and was told my card was not processed because of a bad security code. Okay. They made zero and I mean zero effort to regain my business. They even lied and told me that I was told that my card was not processed when I first signed up by email but the email mentions nothing about a problem processing my card.

It was very easy to get my pets insured

Great support -- fast, friendly and great attention to detail. Our pet in enrolled in both the Wellness and Accident & Illness plans. That can be confusing when it comes time to file a claim. But the support folks have your back and will move a line item from one plan to another as needed. Overall a great experience and I highly recommend them. One feature they should add to their website -- make claims history with details available and downloadable.

Easy transition from other service

This review is actually a follow up to my initial review. I recently had a claim for my feline fur baby and I will say ManyPets handled it VERY well. Via e-mail they communicated with me every step of the way, in a VERY timing manner and for that I'm thankful. When I did have to call the customer service rep was so very nice and helpful. I will also say that their policies are consistent with the 2 other pet insurances I have for my other feline fur babies so I was familiar with the claim process.